Vivian Yang

Engaged customers through effective verbal communication to assess needs and requirements.

• Responded promptly to inquiries, ensuring high levels of customer satisfaction.
• Identified customer needs through targeted questioning and provided tailored solutions.
• Monitored inventory levels for all company products to optimize supply management.
• Acquired knowledge of new products swiftly to enhance service offerings.

• Established a construction material wholesale business (generated $80,000 - $300,000 in annual revenue), in combination with the successful operations of a self-owned brand product line in the competitive lighting and construction materials industry.
• Directed the daily operations, covering purchasing, selling, inventorying, logistics, marketing expansion, and daily administration.
• Prepared a business plan for stakeholders and financial institutions to meet business needs.
• Developed and expanded positive business relationships with key suppliers, clients and business partners, including establishing a business relationship with BC Hydro for material supplies.
• Conducted research on international markets and identified potential opportunities for expansion.

Delivered tailored financial planning services to align with client needs.

• Recommended strategies to clients for achieving specific financial goals.
• Advised customers on benefits and drawbacks of product decisions based on individual requirements.
• Counseled clients on investment opportunities, products, and services according to asset availability.
• Regularly followed up with clients to monitor financial means and objectives using consultative techniques.

• Coordinated exams for business school undergraduate program and supported curriculum development.
• Developed and executed marketing strategies to increase program visibility and participation.
• Coordinated scheduling and logistics for events annually, ensuring seamless execution.
• Analyzed data collected from surveys, focus groups, interviews, regarding the effectiveness of the program.

• Streamlined daily office operations, including bookkeeping and filing tasks.
• Provided comprehensive marketing research and business reports on key industry topics.
• Supported marketing and strategic planning initiatives to enhance organizational growth.
• Managed significant customer relationships to foster loyalty and satisfaction.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Coordinated with other departments to ensure smooth flow of operations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Developed a system for tracking inventory and ordering supplies as needed.
• Supervised daily operations including scheduling shifts, assigning duties.

• Offered expert financial advice and exceptional customer service to diverse clientele.
• Developed marketing strategies for new financial products.
• Created financial management mechanisms to minimize financial risk to business.
• Analyzed credit reports and evaluated loan applications.
• Conducted internal audits to ensure adherence to internal controls and external regulatory requirements.
• Coordinated with the IT department to enhance online banking services, improving customer satisfaction.