Assistant related
Vivian Wang
1 STOP Inc. ( Printing & Displays )
Scarborough,Ontario
2
Languages
17
years of professional experience
Office Assistant with customer service, organization, and communication strengths suited to store support and stock handling. Brings accurate supply coordination, calm issue resolution, and smooth daily operations from roles managing materials, records, and customer inquiries. Microsoft Excel, Microsoft Office, and time management support reliable, detail-focused work.
Work History
Office Assistant
12 Years 8 Months- Coordinated supply ordering to reduce costs and prevent office material shortages.
- Coordinated supply ordering to manage costs and ensure availability of office materials.
- Answered customer inquiries promptly and provided accurate information and support.
- Responded to customer inquiries with accurate information and timely support.
- Acted as communication link between customers and departments to facilitate issue resolution.
- Designed materials for projects in collaboration with team members.
Office Assistant
9 Years 8 Months- Provided comprehensive administrative support to staff, managing documents through copying, scanning, filing, and supply ordering.
- Greeted visitors, assessed needs, and directed to appropriate personnel, improving visitor experience.
- Filed documents and organized records for printing and display projects, facilitating easy access for team members.
- Reviewed artwork files and verified order details before print production, ensuring accuracy for final output.
Telecommunicator
2 Months- Resolved caller concerns through calm, professional communication, contributing to customer satisfaction.
- Resolved caller concerns with calm, professional telephone communication
- Resolved customer inquiries promptly, ensuring satisfaction and accurate information delivery.
- Provided clear and concise responses to customer questions, enhancing overall service experience.
- Guided customers through insurance options, enhancing decision-making and service experience.
- Assisted customers in navigating insurance options, promoting informed decisions.
- Gathered essential information from callers, ensuring clarity and calmness under pressure.
Assistant General Dentist
4 Months- Educated patients on treatment options and procedures to improve understanding and compliance.
- Engaged with patients to build rapport, enhancing overall office experience.
- Explained procedures, addressed questions, and administered pain relief to increase patient comfort.
- Explained aftercare instructions to patients in clear language.
- Collected information from patients, parents and guardians about dental care and issues of concern.
- Prepare instruments and materials for procedures, maintaining a sterile environment.
- Sterilized instruments and maintained infection control standards.
- Managed the coordination of laboratory cases to ensure timely processing and accurate results. and updated treatment charts.
- Maintained accurate records of patient treatment plans and progress notes.
- Built strong relationships with existing patients through attentive customer service interactions.
Communicator
1 Year 1 Month- Developed and executed communication strategies that increased public awareness and engagement with company products and services.
- Crafted targeted outreach messages for Credico sales campaigns and client initiatives to drive audience response.
- Cultivated relationships with key stakeholders to align brand messages across all communication materials.
- Created clear and concise materials that enhanced client education and informed decision-making.
- Handled questions and concerns with calm, professional responses.
Education
Some College (No Degree) - Web Design
Skills
Customer service
Time management
Microsoft Excel
Microsoft Office
Supply ordering
Document processing
Records organization
Document filing
Financial recordkeeping
Languages
Chinese (Cantonese)
Limited
Chinese (Mandarin)
Professional
Timeline
Office Assistant
1 STOP Inc. ( Printing & Displays )
03.2014 - CurrentRead More
Telecommunicator
RBC insurance
07.2013 - 09.2013Read More
Assistant General Dentist
Dr. Ma's Office
03.2013 - 07.2013Read More
Communicator
Credico Ltd.
01.2012 - 02.2013Read More
Office Assistant
Church
01.2010 - 09.2019Read More
Academy of Learning Career College
Some College (No Degree) from Web Design
Read More