Vivian Vong

Burnaby,BC

Summary

To work hard and learn through the opportunities given, gaining experience while providing good service and assistance

Committed and hardworking, proven front line representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.

Overview

years of professional experience

Work History

Cashier and Customer Service Representative

PNE

07.2024 - 08.2024

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Care Aide

Belvedere Nursing Home

05.2020 - 11.2022

Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Remained alert to problems or health issues of clients and competently responded.
Supported the smooth operation of the facility by performing light housekeeping tasks such as laundry services and meal preparation as needed.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Education

Registered care aide -

Sprott Shaw College

Associate of Science - Environmental Science

Douglas College

New Westminster, BC

12-2025

Skills

Data Recording using Technology
Attention to detail
Patience and empathy
Work ethic and integrity

Team collaboration
Cash register operation
Customer service
Adaptability

Languages

English

Native or Bilingual

Mandarin

Limited Working

Spanish