Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Vivian Villafaña

Vivian Villafaña

Anaheim

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Student Health Navigator-Internship

OC PACE
Stanton
02.2024 - 07.2024
  • Assisted patients with understanding their diagnosis, treatment options, and available resources.
  • Attended regular meetings with staff members to discuss ongoing cases and develop new strategies for providing patient care.
  • Referred client or family to appropriate community resources to obtain support for mental or physical illness.
  • Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
  • Monitored and evaluated client progress compared to measurable treatment and care plan goals.
  • Transported patients safely to social activities and doctors appointments.
  • Confirmed patients received necessary support services such as medical care, housing and public benefits.
  • Supervised other workers and caregivers providing services to clients.
  • Coordinated appropriate educational material for patients, families and medical staff to accomplish best possible patient care outcomes.
  • Served as an advocate for patients' rights within the healthcare system.
  • Collaborated with multidisciplinary teams to provide comprehensive care for clients.

Beauty Salon Coordinator

Extremo Beauty Salon
Anaheim
06.2023 - 11.2023
  • Placed inventory orders, monitored shelf stock and tracked expenses.
  • Consistently recognized by management for providing superior customer service.
  • Ensured compliance with all safety regulations related to the use of salon equipment.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Quality Control Inspector

Connect Staffing, Inc
Stanton
02.2022 - 11.2022
  • Used root cause analysis tools to determine failures and provide appropriate counter-measures to prevent repeat failures.
  • Conducted root cause analysis investigations when issues arose with production processes or end-products.
  • Documented nonconformities and recommended techniques for prompt resolution.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Adhered to safety protocols to minimize equipment damage and avoid injuries.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Recommended improvement measures to production process to meet quality control standards.
  • Calibrated products to match design and operational specifications.
  • Compared product and materials colors, shapes, textures and grades with predetermined templates.

Waitress

Mama Cozza’s Restaurant
Anaheim
02.2022 - 07.2022
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Developed positive relationships with regular customers through friendly conversation.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Cashier

McDonald’s
Anaheim
05.2021 - 12.2021
  • Stocked shelves with merchandise when needed.
  • Processed customer payments quickly and returned exact change and receipts.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Built and maintained productive relationships with employees.

Warehouse Associate

Empire Workforce Solution
Carson
01.2020 - 04.2021
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Handled hazardous materials safely following prescribed regulations.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.

Warehouse Associate

Partners Personnel
Carson
05.2019 - 12.2019
  • Unloaded materials from trucks using forklifts and pallet jacks.
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Performed cycle counts to ensure accuracy of inventory levels.

Quality Assurance Analyst

HPP Food Service
Wilmington
06.2018 - 08.2018
  • Ensured proper version control protocols were followed throughout development cycle.
  • Documented all phases of test execution including results analysis and defect resolution.
  • Developed corrective and preventive action plans to resolve non-compliance issues.
  • Worked with team members to create efficient workflows, resulting in high productivity.
  • Communicated regularly with management to discuss quality trends.
  • Trained and led staff on proper QA standards.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Drug And Alcohol Counseling

HealthStaff Training Institute
Santa Ana, CA
08-2025

High School Diploma -

Assurance Learning Academy
Wilmington, CA
07-2018

Skills

  • Substance abuse counseling
  • Care coordination
  • Patient advocacy
  • Community outreach
  • Written communication
  • Policy advising
  • Stress management techniques
  • Self motivation
  • Problem-solving aptitude
  • Problem-solving abilities
  • Substance abuse prevention
  • Training and teaching
  • Time management abilities
  • Harm reduction techniques
  • Critical thinking
  • Multitasking
  • Customer service
  • Effective communication
  • Team collaboration

References

Available upon request.

Languages

  • Spanish, Native
  • English, Intermediate to Advanced

Timeline

Student Health Navigator-Internship

OC PACE
02.2024 - 07.2024

Beauty Salon Coordinator

Extremo Beauty Salon
06.2023 - 11.2023

Quality Control Inspector

Connect Staffing, Inc
02.2022 - 11.2022

Waitress

Mama Cozza’s Restaurant
02.2022 - 07.2022

Cashier

McDonald’s
05.2021 - 12.2021

Warehouse Associate

Empire Workforce Solution
01.2020 - 04.2021

Warehouse Associate

Partners Personnel
05.2019 - 12.2019

Quality Assurance Analyst

HPP Food Service
06.2018 - 08.2018

Drug And Alcohol Counseling

HealthStaff Training Institute

High School Diploma -

Assurance Learning Academy

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Vivian Villafaña