Vivian Uribe
San Bernardino
Summary
Accomplished Front Office Manager with a proven track record at Elite Hospice, enhancing customer satisfaction and streamlining operations. Skilled in workflow optimization and exceptional customer service, adept at resolving complaints and improving guest relations. Demonstrates effective multitasking and administrative prowess, significantly boosting office efficiency and client loyalty.
Overview
29
29
years of professional experience
Work History
Front Office Manager
Elite Hospice
03.2024 - Current
- Respond to all incoming calls and triage and direct to appropriate disciplines.
- Providing general administrative support, and ensuring smooth communication between patients and internal staff.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Managed inventory and ordered office supplies, patient supplies, maintaining optimal stock levels for uninterrupted workflow.
Front Office Assistant
Acacia Hospice
12.2023 - 03.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled nurses.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Supported staff members with administrative tasks, improving productivity across various departments.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
Front Office Manager
Charter Health Care
02.2019 - 12.2023
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained schedules and monitored performance for Home Health staff.
- Coordinated with other departments to ensure smooth communication and timely completion of tasks.
- Enhanced customer satisfaction through attentive service and prompt issue resolution.
- Optimized work environment by maintaining an organized and clean front office space for staff and visitors alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Guest Services Agent
Best Western
04.2008 - 03.2016
- Greeted guests upon arrival and offered assistance.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Managed check-in and check-out procedures for guests.
Guest Services Agent
Radisson Hotel
01.1996 - 04.2008
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed check-in and check-out procedures for guests.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Education
Associate of Arts - Criminal Justice
University of Phoenix
06-2013
High School Diploma -
A.B. Miller High School
Fontana, CA06-1996
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Hospitality services
- Administrative skills
- Issue handling
- Oral and writing communication
- Administrative support
- Guest relations
- Complaint handling
- Professional and courteous
Languages
Spanish
Professional Working
Timeline
Front Office Manager
Elite Hospice
03.2024 - Current
Front Office Assistant
Acacia Hospice
12.2023 - 03.2024
Front Office Manager
Charter Health Care
02.2019 - 12.2023
Guest Services Agent
Best Western
04.2008 - 03.2016
Guest Services Agent
Radisson Hotel
01.1996 - 04.2008
Associate of Arts - Criminal Justice
University of Phoenix
High School Diploma -
A.B. Miller High School
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