Vivian Tsang
San Francisco,CA
Summary
Detail-oriented Operations and Customer Service Professional with over 9 years of experience in retail, logistics, and office operations. Expertise in inventory management, vendor coordination, and cost analysis, supporting cross-functional teams in dynamic environments. Bilingual in Mandarin and Cantonese, with developing skills in marketing analytics and digital tools for a transition to marketing and operations roles.
Overview
11
11
years of professional experience
Work History
Operations Specialist
InnoPeak Technology
08.2025 - 02.2026
- Sourced, ordered, and tracked equipment for engineering teams with fast, reliable turnaround, earning recognition for minimizing delays on time-sensitive AI research projects
- Managed supply inventory across Legal, Admin, Executive, and Engineering departments (80+ employees), preventing shortages that could disrupt daily work
- Supported on-time product launches through warehouse receiving and repackaging of international shipments, managed online resale of surplus tech inventory to generate recovery value
- Researched historical shipping costs from third-party vendors, compared rates by product size and weight to identify cost-efficient international shipping options, and presented findings to Director of Accounting
- Coordinated property tours and lease agreement prep for the office building, supporting tenant relations and business growth
- Planned and executed catered lunch service and company-wide events (holidays, anniversaries, building-wide décor across multiple tenant suites) to enhance daily employee experience
Intern
InnoPeak Technology
06.2024 - 08.2025
- Supported equipment ordering and tracking for engineering teams, helping deliver items in a timely manner
- Assisted with maintaining supply inventory across office departments, helping ensure teams had materials they needed
- Learned facility and vendor coordination processes by shadowing and assisting the Director of Operations
Floor/Stock Room Supervisor
The North Face
08.2021 - 10.2023
- Drove sales performance by regularly exceeding established daily and monthly goals, maintaining a 92% loyalty rate among customers.
- Designed and implemented training programs in partnership with store manager to elevate staff proficiency in customer engagement and familiarize them with company policies and procedures.
- Coached staff to enhance store productivity while managing operations and ensuring seamless opening and closing procedures.
- Monitored and replenished merchandise on selling floor, aligning with visual merchandising standards to enhance product presentation.
- Facilitated culture of engagement and innovation by encouraging team participation and integrating contributions from members.
- Exhibited respectful behavior towards diverse backgrounds and experiences, ensuring alignment with VF Corporation's integrity and brand principles.
Interim Store Manager
The North Face
10.2022 - 03.2023
- Ranked #1 in the district for holiday season sales performance, leading the team to exceed key KPIs during the year's highest-volume period.
- Maintained a 90%+ customer loyalty rate across hundreds of customers daily, consistently surpassing daily sales and new/returning member enrollment goals.
- Led hiring, training, and termination decisions for store staff, developing structured programs on product knowledge, service standards, and loss prevention.
- Partnered with the District Manager on store budgets, financial planning, and resolving elevated customer service issues.
- Oversaw daily store operations, including opening/closing procedures, register management, and safety protocol compliance
Front Desk Receptionist
Mark Tsang D.D.S.
05.2015 - 05.2020
- Scheduled appointments, managed payment processing, and organized patient information for caseload of 30 patients per day.
- Sterilized rooms and organized medical instruments to ensure smooth delivery of patient care.
- Managed multi-line phone system to efficiently route calls and address patient inquiries.
- Scheduled appointments using dental management software, optimizing daily office operations.
- Processed patient intake forms, ensuring accuracy and compliance with regulations.
Education
Bachelor of Arts - Business Administration, International Business
San Jose State University
San Jose, California06-2028
Skills
- Supply Chain Logistics
- Inventory Management
- Vendor Coordination
- Cost Analysis
- Client Relationship Management
- Salesforce
- SAP
- Microsoft Office (Word, Excel, PowerPoint)
- Google Analytics
- Shopify
- Canva
- Event Planning
Languages
Spanish
Limited Working
Chinese (Cantonese)
Professional Working
Chinese (Mandarin)
Professional Working
Timeline
Operations Specialist
InnoPeak Technology
08.2025 - 02.2026
Intern
InnoPeak Technology
06.2024 - 08.2025
Interim Store Manager
The North Face
10.2022 - 03.2023
Floor/Stock Room Supervisor
The North Face
08.2021 - 10.2023
Front Desk Receptionist
Mark Tsang D.D.S.
05.2015 - 05.2020
Bachelor of Arts - Business Administration, International Business
San Jose State University