Vivian Serrano
Vacaville
Summary
Qualified Administrative Assistant with history of efficiently managing school office operations and supporting administrative staff. Demonstrated ability to handle registrations, maintain records, and facilitate communication between educators and parents. Proven to utilize organizational skills and multitasking capabilities to ensure smooth daily operations.
Overview
21
21
years of professional experience
Work History
School Front Office Assistant
Ontario Montclair School Dsitrict
04.2015 - 05.2025
- Supported the school administration with accurate data entry for student enrollment, attendance, and academic performance.
- Performed general clerical tasks such as filing, faxing and data entry.
- Played an instrumental role in emergency preparedness planning by participating in safety drills alongside faculty members as well as reviewing policies periodically with administration teams.
- Enhanced office efficiency by organizing and maintaining a comprehensive filing system for student records.
- Maintained daily attendance record of students in school.
- Input data into spreadsheets and databases.
- Streamlined communication between school staff, parents, and students by managing phone calls, emails, and in-person inquiries.
- Maintained a welcoming front office environment for visitors through professional customer service skills and maintaining a clean space.
Customer Service Rep
Time Warner Cable
09.2008 - 12.2014
- Scheduling service calls and installation appointment
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provide proper troubleshooting
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrative Assistant
The Box Co.
07.2007 - 03.2008
- Distribute mail & faxes
- Enter orders in billing system
- Schedule UPS & FedEx shipments
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service
Pacific Steel Inc.
04.2004 - 07.2007
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answer multi line phone
- Run daily cash disbursement report
- Faxing and invoicing
Education
Bachelor Science - Business Management
University of Phoenix
Ontario, CA12-2012
High School Diploma -
Castle Park High School
Chula Vista, CA06-2002
Skills
- Customer service
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Administrative support
Languages
Spanish
Native or Bilingual
Timeline
School Front Office Assistant
Ontario Montclair School Dsitrict
04.2015 - 05.2025
Customer Service Rep
Time Warner Cable
09.2008 - 12.2014
Administrative Assistant
The Box Co.
07.2007 - 03.2008
Customer Service
Pacific Steel Inc.
04.2004 - 07.2007
Bachelor Science - Business Management
University of Phoenix
High School Diploma -
Castle Park High School
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