Vivian Sandoval
Pomona
Summary
Dynamic operations professional with a proven track record at Ecolab, excelling in shipping coordination and data accuracy. Adept at problem-solving and fostering customer relationships, I have successfully streamlined processes, enhancing efficiency and service quality. My leadership skills have driven team performance, ensuring compliance and operational excellence in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Operations Clerk
Ecolab
San Bernardino
02.2023 - 02.2025
- Managed shipping and receiving check-ins.
- Utilized problem-solving techniques to quickly identify solutions for discrepancies.
- Created bills of lading.
- Organize and drop orders for warehouse workers. (Wave planning)
- Ensured accuracy in data entry by verifying information before entering it into the system.
- Coordinated moves for the yard goat.
- Successfully managed daily operations of the office, including filing and organizing documents, answering phones, and assisting drivers.
- Coordinated shipments with freight carriers and provided tracking information to customers.
Customer Service Manager
Passport Foods
Ontario
11.2020 - 07.2022
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests.
- Assisted customers with resolving service-related issues.
- Utilized problem-solving skills to quickly resolve escalated issues from customers.
- Receive and process customer orders.
- Coordinated daily meetings.
- Monitored staff performance to ensure adherence to customer service standards.
Team Leader
El Pollo Loco
Pomona
07.2010 - 08.2019
- Trained employees on proper food preparation techniques according to company guidelines.
- Mentored and coached team members to ensure successful performance.
- Performed daily store opening and closing duties, including cash handling and reconciliations.
- Ensured the highest level of customer service was maintained at all times, addressing customer complaints promptly.
- Monitored inventory levels to ensure product availability at all times.
- Established and enforced sanitation standards to ensure compliance with health regulations.
- Efficiency managed labor costs while maintaining high standards of service quality.
- Supervised sales generation and year-on-year profit growth.
Skills
- Shipping coordination
- Data entry accuracy
- Bills of lading creation
- Problem solving
- Order management
- Customer relationship management
- Inventory management
- Team leadership
- Time management
- Filing systems
- Warehouse operations
- Scheduling appointments
- Microsoft office
- Cost reduction
- Maintenance scheduling
- Transportation management
- Document meetings
- Inventory control
- Teamwork
Timeline
Operations Clerk
Ecolab
02.2023 - 02.2025
Customer Service Manager
Passport Foods
11.2020 - 07.2022
Team Leader
El Pollo Loco
07.2010 - 08.2019
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