Vivian Sandoval
Pomona
Summary
Dynamic operations professional with a proven track record at Ecolab, excelling in shipping coordination and data accuracy. Adept at problem-solving and fostering customer relationships, I have successfully streamlined processes, enhancing efficiency and service quality. My leadership skills have driven team performance, ensuring compliance and operational excellence in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Operations Clerk
Ecolab
San Bernardino
02.2023 - 02.2025
- Managed shipping and receiving check-ins.
- Utilized problem-solving techniques to quickly identify solutions for discrepancies.
- Created bills of lading.
- Organize and drop orders for warehouse workers. (Wave planning)
- Ensured accuracy in data entry by verifying information before entering it into the system.
- Coordinated moves for the yard goat.
- Successfully managed daily operations of the office, including filing and organizing documents, answering phones, and assisting drivers.
- Coordinated shipments with freight carriers and provided tracking information to customers.
Customer Service Manager
Passport Foods
Ontario
11.2020 - 07.2022
- Managed inbound calls from customers; addressed inquiries, complaints, and other requests.
- Assisted customers with resolving service-related issues.
- Utilized problem-solving skills to quickly resolve escalated issues from customers.
- Receive and process customer orders.
- Coordinated daily meetings.
- Monitored staff performance to ensure adherence to customer service standards.
Team Leader
El Pollo Loco
Pomona
07.2010 - 08.2019
- Trained employees on proper food preparation techniques according to company guidelines.
- Mentored and coached team members to ensure successful performance.
- Performed daily store opening and closing duties, including cash handling and reconciliations.
- Ensured the highest level of customer service was maintained at all times, addressing customer complaints promptly.
- Monitored inventory levels to ensure product availability at all times.
- Established and enforced sanitation standards to ensure compliance with health regulations.
- Efficiency managed labor costs while maintaining high standards of service quality.
- Supervised sales generation and year-on-year profit growth.
Skills
- Shipping coordination
- Data entry accuracy
- Bills of lading creation
- Problem solving
- Order management
- Customer relationship management
- Inventory management
- Team leadership
- Time management
- Filing systems
- Warehouse operations
- Scheduling appointments
- Microsoft office
- Cost reduction
- Maintenance scheduling
- Transportation management
- Document meetings
- Inventory control
- Teamwork
Timeline
Operations Clerk
Ecolab
02.2023 - 02.2025
Customer Service Manager
Passport Foods
11.2020 - 07.2022
Team Leader
El Pollo Loco
07.2010 - 08.2019
Similar Profiles
Christopher WellsChristopher Wells
Territory Representative at EcolabTerritory Representative at Ecolab
Christopher SalasChristopher Salas
Territory Sales Representative at ECOLABTerritory Sales Representative at ECOLAB
ROSE ANTONYROSE ANTONY
Project Engineer Specialist at EcolabProject Engineer Specialist at Ecolab
Jeffrey EricksonJeffrey Erickson
Digital Invoice Specialist at EcolabDigital Invoice Specialist at Ecolab
Myah BradleyMyah Bradley
Retail Worker at Party CityRetail Worker at Party City