Vivian Sandifer
Tracy
Summary
Dynamic Front Office Supervisor recognized for delivering exceptional service and managing operations effectively. Expertise in accounting, supply chain management, and marketing drives strategic business decisions. Strong communicator with a proven sales record, complemented by numerous awards and a commitment to mentorship and creativity in the workplace. Aims to leverage technology to further enhance productivity and elevate customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mobile Expert Keyholder
T-Mobile
Dublin
04.2025 - Current
- Consistently ranked in the top 20% for sales performance company-wide.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Tracked sales trends within the industry to stay informed about the newest technologies and products available.
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new staff members in operating policies and procedures.
Store Manager
Russell Cellular Verizon Wireless
Monroe
04.2023 - 04.2024
- Successfully managed a sales team while maintaining personal sales goals.
- Placed orders for necessary restocking in a timely manner.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Formed and sustained strategic relationships with clients.
- Recruited, trained and supervised new employees.
- Leveraged scheduling tools to maintain organized and updated timetables for team members.
- Ranked highest in sales performance.
After-School Teacher/Coach
Tiger Rock Martial Arts
Monroe
10.2022 - 03.2023
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Maintained safe, clean and organized classroom environment.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
- Prepared fun projects to students such as arts and crafts.
- Coached students during dance, dodgeball, martial arts practice, outdoor activities, etc.
- Protected children from harm by monitoring environments and eliminating safety hazards.
- Created safe, learning-focused environment for children under care.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Maintained flexibility to work with children of various ages, different personalities and in different roles.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Cared for physical, emotional and spiritual needs of children.
- Observed and monitored children's play activities.
- Encouraged positive behaviors, including patience with coaches and fellow kids.
Store Manager/Social Media Manager
New Braunfels Candle Company
New Braunfels
11.2021 - 08.2022
- Effectively managed inventory controls and re-orders within budget guidelines.
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assisted in making handmade candles.
- Managed all social media accounts for the company.
- In charge of photography for the store.
General Store Manager - New Store Opening
Charming Charlie
Fresno
10.2020 - 08.2021
- Networked with HR professionals, businesses and colleges to locate qualified candidates.
- Conducted over 60 interviews and hired on an initial staff of 25 people to assist in the grand opening.
- Trained and coached the permanent staff as well as managing their work schedules and payroll.
- Mentored and directed employees by conducting one-on-one meetings with salespeople.
- Reviewed inventory data to make adjustments, evaluate forecasts and meet demands.
- Maintained department profitability while controlling expenses and promoting customer satisfaction.
- Identified weaknesses and implemented sales and business practices training to improve performance.
- Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
- Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
Wireless Sales Representative
Russell Cellular Verizon Wireless
Monroe
02.2019 - 02.2020
- Recommended, selected and located merchandise based on customer desires.
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
- Placed special orders or called other stores to find desired items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Welcomed guests and asked open-ended questions to best determine which products would meet needs.
- Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained record of being the #1 sales representative at the store.
- Awarded numerous times for breaking sales records.
Store Manager
E-Spot Vape Shop
Monroe
01.2016 - 02.2019
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Repaired broken devices for customers.
Education
High School Diploma -
Ouachita Parish High School
Monroe, LA05.2016
Some College (No Degree) - Psychology/Photography
Louisiana State University
Baton Rouge, LASkills
- Project Management
- Staff Development
- Customer and employee escalations
- Effective sales strategies
- Hiring and training
- Team leadership
- Employee coaching and motivation
- Proficient in computer applications
- Customer experience
- Coaching and development
- Versatile creativity
- Child care
- Floral design and arrangement
- Photography
- Social media
- Art and design
- Time management
- Merchandising and display
- Loss Prevention
- Inventory control
- Merchandise receiving and handling
- Payroll allocation
- Scheduling
- Accounting
- Information Technology
Affiliations
- Honors Diploma
- Photography/Adobe Photoshop
- Coaching in dance, gymnastics, and fitness
Accomplishments
- Awarded the President's Circle Award for the entire year at Russell Cellular.
- Consistently ranked in the top 20% of the company at T-Mobile.
- Ranked #1 in sales at my store with Verizon and T-Mobile.
Certification
- CPR certified 2015-2018
- ATC certified 2016-2019
References
- Jimmy Holmes (719) 988-0808 T-Mobile
- Michelle Rexillus (210) 862-8287 NB Candles and Crystals
- William Cardin (417) 719-3720 Verizon
- Jason Wegener (318) 348-4473 Tiger Rock Martial Arts
- Kayla Crumby (318) 791-6351 T-Mobile
- More references available upon request
Timeline
Mobile Expert Keyholder
T-Mobile
04.2025 - Current
Store Manager
Russell Cellular Verizon Wireless
04.2023 - 04.2024
After-School Teacher/Coach
Tiger Rock Martial Arts
10.2022 - 03.2023
Store Manager/Social Media Manager
New Braunfels Candle Company
11.2021 - 08.2022
General Store Manager - New Store Opening
Charming Charlie
10.2020 - 08.2021
Wireless Sales Representative
Russell Cellular Verizon Wireless
02.2019 - 02.2020
Store Manager
E-Spot Vape Shop
01.2016 - 02.2019
High School Diploma -
Ouachita Parish High School
Some College (No Degree) - Psychology/Photography
Louisiana State University