Vivian Rapheal
Hamilton,on
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Rideshare Driver
Lyft And Uber
12.2021 - Current
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
Shipping Coordinator
Celadon Art
08.2022 - 09.2023
- Reduced delivery times for increased customer satisfaction by coordinating with carriers and optimizing shipment routes.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
Amazon Delivery Driver
Trinity Pvt Ltd
11.2021 - 08.2022
- Executed daily routes to Hamilton and Burlington, ensuring timely and accurate deliveries.
- Operated delivery routes to Oakville, Niagara, St. Catharines, Brampton, Mississauga, and Vaughan.
- Demonstrated commitment to reliability and customer satisfaction through efficient delivery services.
Area Sales Manager / CRM & Online Solutions
Edfora Pvt Ltd
01.2020 - 01.2021
- Successfully managed a portfolio of over 250 sales accounts, overseeing sales activities, and ensuring strong client relationships.
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
Business Development Manager/ Online CRM And Digital Platform
Next Education Pvt Ltd
01.2017 - 01.2020
- Successfully managed the entire B2B sales life cycle, from mapping schools/clients to acquisition and account management.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
Sales Manager
Kotak Life Insurance
01.2016 - 01.2017
- Joined Kotak Life Insurance as a Management Trainee and quickly transitioned to a full-time role based on merit following campus recruitment at MIT College.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Internship Student
Venkys Pvt Ltd
01.2015 - 01.2015
- Completed an internship at Venky Private Limited within the Retail Marketing Division, specializing in the promotion and placement of products within supermarket chains.
Education
Master's - Project Management
Algoma University
Brampton, Ontario01.2023
PGDM - Marketings and Sales
MIT School of Management
Pune, MH02.2016
Bachelor's - Information Technology
Sagar Institute of Research and Technology
Bhopal, MP12.2013
Skills
- Customer Engagement
- Safe Driving
- Passenger Transportation
- Customer Service
- Vendor Negotiations
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Marathi
Limited Working
Punjabi
Limited Working
Timeline
Shipping Coordinator
Celadon Art
08.2022 - 09.2023
Rideshare Driver
Lyft And Uber
12.2021 - Current
Amazon Delivery Driver
Trinity Pvt Ltd
11.2021 - 08.2022
Area Sales Manager / CRM & Online Solutions
Edfora Pvt Ltd
01.2020 - 01.2021
Business Development Manager/ Online CRM And Digital Platform
Next Education Pvt Ltd
01.2017 - 01.2020
Sales Manager
Kotak Life Insurance
01.2016 - 01.2017
Internship Student
Venkys Pvt Ltd
01.2015 - 01.2015
Master's - Project Management
Algoma University
PGDM - Marketings and Sales
MIT School of Management
Bachelor's - Information Technology
Sagar Institute of Research and Technology
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