Vivian Puentes
Newmarket,ON
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
8
8
years of professional experience
Work History
Area Manager
Pandora Jewelry
02.2024 - Current
- Promoted from Store Manager for Vaughan Mills to Multi-Unit Manager within one year, overseeing eight stores, including three high volume locations in Canada.
- As Vaughan Mills Store Manager got the store on number 9th volume in Canada and became number one in 13 months.
- Mentorship in Expansion Efforts: Acted as a mentor during several store acquisitions and openings, overseeing inventory management, hiring, visual merchandising, and training for the team.
- Achieved the highest increase against sales plans in Q4 2024, finishing the year $1M above sales expectations.
- Recognized with the award for the highest year-over-year increase in conversion rates in Canada in 2024, with a growth exceeding 20%.
- Successfully hired, trained, and promoted two Assistant Store Managers to Store Manager positions within 15 months; one of these promoted managers is now ranked among the top 10 store managers in Canada.
- Performance Reporting Innovation: Developed and implemented an employee performance report adopted across all Canadian stores, enhancing performance tracking and accountability.
- Drove a 28% increase in sales compared to the previous year, resulting in a growth rate double that of the company average.
- Attained 12 out of 12 bonus targets in 2024, including Loss Prevention (LP) bonuses, through efficient operations aligned with company policies and rigorous team training.
Country Manager
Atlantico Corporation
10.2021 - 01.2024
- Develop and implement a comprehensive business development strategy to drive growth and revenue for the business.
- Support business growth through active pursuit of sales, business development, marketing techniques and networking.
- Assist the Managing Director in driving the overall recruitment/HR Consulting and business strategies.
- Establish sales goals to ensure maximum market share and gross margin with the Managing Director.
- Organize and conduct all marketing and sales endeavours within the branch territory.
District Manager
Bath and Body Works
10.2019 - 10.2021
- Started as a General Store Manager and promoted in the first year to District Manager.
- Managed a District of 12 stores, implementing a training program with cross functional team coordination resulting in the talent retention model in the company.
- Coach, train and promoted four new store manager leading by example.
- Executed mapping and improvement, growth strategies, and other financial and operational performance indicators of district.
- Reference District on Loss Prevention Control, with reference numbers and best results on Canada.
- Responsible for applied cost reduction projects, resulting in a 12% increase in revenue and overall productivity.
- Provides support to store manager on operations, customer experience strategy, and payroll control.
District Manager
Miniso Canada
08.2017 - 09.2019
- Developed and implemented new store layout on partnership with Marvel.
- Initiated a project on product damage donation resulting in two million dollars taxes savings per year.
- Leading Store Managers on act as a brand ambassador to drive brand loyalty and business, understanding customers needs and expectations.
- Ensure performance issues are dealt with in a professional and timely manner; staff merit increases and position changes follow HR guidelines.
- Ensure store managers enforce all health & safety requirements, i.e., utilizing protective devices, completion of accident reports, etc.
Education
Bachelor in Business Administration - Marketing
Universidade Metodista de São Paulo
Skills
- Business development
- Process improvement
- Performance management
- Operations
- Staff training and development
- Recruitment and hiring
- Goals and performance
- Business development and planning
- Brainstorming ideas
- Systems and software expertise
- Business and operations analysis
- Sales forecasts
- Strategic planning
Languages
- Professional Proficiency in English and Spanish
- Native Portuguese speaker
Timeline
Area Manager
Pandora Jewelry
02.2024 - Current
Country Manager
Atlantico Corporation
10.2021 - 01.2024
District Manager
Bath and Body Works
10.2019 - 10.2021
District Manager
Miniso Canada
08.2017 - 09.2019
Bachelor in Business Administration - Marketing
Universidade Metodista de São Paulo