Vivian Phan
Calgary,AB
Summary
Enthusiastic clerical professional with 6 years of experience helping customers and teammates in the environment. Gifted at maintaining an upbeat attitude while greeting and interacting with customers, answering calls, and organization. Highly organized and accurate when entering data in and maintaining filing systems.
Overview
9
9
years of professional experience
Work History
Manager
Western Nails & SPA Inc.
05.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Food Service Manager
Western Sushi Express
10.2021 - 01.2023
- Responded to customer concerns efficiently, accurately and with detailed information.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
- Exhibited thorough knowledge of service techniques and guest interactions.
Nail Technician
Western Nails & SPA Inc.
01.2018 - 05.2020
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Receptionist
Western Nails & SPA Inc.
03.2016 - 01.2018
- Answered and directed incoming calls using multi-line telephone system, scheduled and confirmed appointments.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Directed clients and guests to correct rooms and staff members.
Education
Bachelor of Business Administration - Human Resource Management
Mount Royal University
Calgary, AB12-2025
High School Diploma -
Bishop O'Byrne High School
Calgary, AB05.2019
Skills
- Staffing and Sales Reporting
- Performance Improvement
- Scheduling Staff
- Problem Solving
- Investigating Complaints
- Calm and Pleasant Demeanor
- Work Planning and Prioritizing
- Organization and Efficiency
- Courteous and Professional
- Customer Service-Oriented
Languages
English
Full Professional
Vietnamese
Professional
Timeline
Food Service Manager
Western Sushi Express
10.2021 - 01.2023
Manager
Western Nails & SPA Inc.
05.2020 - Current
Nail Technician
Western Nails & SPA Inc.
01.2018 - 05.2020
Receptionist
Western Nails & SPA Inc.
03.2016 - 01.2018
High School Diploma -
Bishop O'Byrne High School
Bachelor of Business Administration - Human Resource Management
Mount Royal University
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