Vivian Nguyen
San Diego
Summary
Compassionate and adaptable individual with a versatile background in customer service. Committed to fostering positive customer interactions and enhancing team dynamics. Ready to contribute to operational improvements and elevate customer experiences.
Overview
30
30
years of professional experience
Work History
Cashier/Sales Representative
Nails N Beyond
Los Angeles, CA
06.2021 - 12.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product recommendations.
- Maintained accurate cash drawer balances throughout shifts.
- Ensured a clean and organized checkout area to enhance customer experience.
Hostess Manager
Black Angus
Burbank, CA
09.1998 - 01.2000
- Oversaw seating arrangements to optimize guest flow and enhance dining experience.
- Trained and mentored new staff on customer service standards and operational procedures.
- Coordinated reservations and managed waitlists to maximize table turnover efficiency.
- Implemented process improvements that reduced guest wait times during peak hours.
Server
Sycuan Casino Resort
San Diego, CA
07.1992 - 03.1994
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on menu offerings and service standards.
- Managed table assignments efficiently, maximizing guest satisfaction and turnover rates.
Education
Associate of Science - Accounting
San Diego State University
San Diego, CA12-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier/Sales Representative
Nails N Beyond
06.2021 - 12.2022
Hostess Manager
Black Angus
09.1998 - 01.2000
Server
Sycuan Casino Resort
07.1992 - 03.1994
Associate of Science - Accounting
San Diego State University