Vivian Namirembe
Edmonton,AB
Summary
Highly skilled waitress experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Highly skilled waitress experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Volunteer
First Christain Reformed Church
Edmonton, AB
03.2024 - Current
- Offered support and assistance to community members.
- Led group discussions about current issues related to volunteering within the community.
- Provided guidance and support to fellow volunteers during their shifts.
- Demonstrated and reinforced values of caring, respect, honesty, and responsibility.
- Attended meetings with pastors to discuss goals for upcoming programs or initiatives that benefit the congregation.
- Participated in outreach initiatives to engage new members of the congregation through activities such as visiting hospitals and nursing homes.
- Researched potential mission trips for the church's outreach team and assisted with planning logistics.
Server
2G CONNECT INTERNATIONAL RESTORAT
KAMPALA
01.2011 - 12.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
WAITERSS
PRINCE TURAY
KAMPALA, UGANDAN
10.2009 - 11.2010
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Assisted other wait staff members in times of heavy customer traffic.
- Greeted customers and provided menus.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
Education
INSTITUTE TRAINING
LUTETE COLLEGE SCHOOL
GAYANZA KAMPALA04-2006
Skills
- Food inspection
- Table Setting
- Order Management
- Guest Engagement
- Relationship Management
- Liquor, wine, and food service
- Food Delivery
- Dish preparation
- Positive and professional
- Menu Memorization
- Exceptional customer service
- Strong Work Ethic
- Table setting arrangements
- Warm and Friendly
- Self Motivation
- Excellent Communication
- Decision-Making
- Relationship Building
- Team Collaboration
- Active Listening
- Reliable and Responsible
- Menu Recommendations
- Written Communication
- Time management abilities
- Food Preparation and Safety
Accomplishments
- Achieve recognition of some sort
Certification
- WHMIS2015
- CSTS
- FIRST AID AND CPR
- HOTEL MANEGMENT
- ALBERTA FOOD SAFETY BASICS
Languages
English
Professional
References
References available upon request.
Timeline
Volunteer
First Christain Reformed Church
03.2024 - Current
Server
2G CONNECT INTERNATIONAL RESTORAT
01.2011 - 12.2023
WAITERSS
PRINCE TURAY
10.2009 - 11.2010
INSTITUTE TRAINING
LUTETE COLLEGE SCHOOL