Vivian Muhammad
Allen,Texas
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
15
15
years of professional experience
Work History
Team Lead
Service Experts
02.2018 - 04.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Directed and supervised team of 12 engaged in customer service and sales development.
Recruiter
Wheeler Staffing Partners
11.2017 - 04.2018
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
Office Manager
24-Hour Boss Wear
01.2016 - 11.2017
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Collections Agent
Ally Financial Inc.
01.2015 - 01.2016
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
Retail Associate
JCPenney
01.2014 - 01.2015
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Business Lead
Bank Of America
06.2008 - 03.2013
- Cultivated operational rigor around documented sales and pipeline development processes.
- Adapted quickly to new challenges in market segment, communicating with team members to identify obstacles and implement plans of attack.
- Translated corporate strategy into actionable plans, holding team accountable for following official sales process and coverage model plan.
- Conducted regular reviews of operations and identified areas for improvement.
Education
Bachelor of Science - Child And Adolescent Psychology
National Lewis University
Chicago, ILSkills
I am a seasoned proved professional with over 25 years of leading, training and developing sales and collections teams I have excelled in peer development and have been able to integrate this set of skills into each team I have joined
Languages
English
Native or Bilingual
Timeline
Team Lead
Service Experts
02.2018 - 04.2023
Recruiter
Wheeler Staffing Partners
11.2017 - 04.2018
Office Manager
24-Hour Boss Wear
01.2016 - 11.2017
Collections Agent
Ally Financial Inc.
01.2015 - 01.2016
Retail Associate
JCPenney
01.2014 - 01.2015
Business Lead
Bank Of America
06.2008 - 03.2013
Bachelor of Science - Child And Adolescent Psychology
National Lewis University
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