VIVIAN MUGWANJU
Hamilton,Canada
Summary
Caring, empathetic and experienced personal support worker with skills spanning across elderly, disability and housekeeping. I have frontline and team leader experience in respite, individualised, in home and residential care. I care for clients by applying practices that promote wellness and safety to improve independence and quality of life. My varied experience in the food industry, housekeeping and caring professions gives me a comparative advantage in providing high quality experiences for clients.
Overview
15
15
years of professional experience
Work History
Wellness Assistant (Unregulated Care Provider)
Wellness Assistant
01.2023 - Current
- Certified in CPR and First Aid
- Good understanding of the nursing process
- Ability to communicate to residents, their families, colleagues, etc., in a respectful and professional manner
- Demonstrated empathy and understanding of the needs of seniors
- Able to work under specified time constraints and in accordance with job routines, while observing policies and procedures as well as applicable work standards and safety regulations
- Able to use sound judgment and tact in handling confidential matters
- Willingness to update and keep current their knowledge of changing regulations, practices, and procedures
- Proof of being fully immunized against COVID-19 with the total number of required doses of a COVID-19 vaccine approved by Health Canada
Personal Support Worker
Zambezi Retirement Village
01.2019 - 01.2021
- Company Overview: Retirement village providing support to elderly and disabled residents
- Providing person centered support to elderly and disabled residents
- Assist residents in daily living and assist in the provision of food preparation, eating, dressing, maintenance of personal hygiene, arranging external appointments and general household chores
- Plan meals and menus in accordance with food safety guidelines to meet nutritional, cultural and religious needs
- Helping foster a warm, friendly, and encouraging atmosphere within the residence through organizing and participating in activities for leisure and encouraging resident engagement and socialization
- Assisting in the administering of medication to clients as required
- Advocate for residents and provide emotional support
- Retirement village providing support to elderly and disabled residents
Housekeeper
Zambezi Retirement Village
01.2019 - 01.2021
- Company Overview: Retirement village providing support to elderly and disabled residents
- Maintain assigned areas cleaned and sanitized
- Sweeping, mopping, vacuuming and buffing floors
- Clean and sanitize residents' rooms
- Ironing, folding and distributing laundry
- Disinfect and clean sinks, tubs, showers, toilets and replenishing supplies
- Empty, sanitize and replace trash containers
- Dusting and polishing furniture and cleaning windows
- Assisting with the preparation serving and clean up before, during and after meals
- Maintaining an inventory of used supplies
- Retirement village providing support to elderly and disabled residents
Front House Manager
Food Chain Buffet & Restaurant
01.2017 - 01.2019
- Company Overview: Restaurant providing buffet services
- Manage daily operations of the bar outlet, main bar, and banquet bar service
- Manage daily operations of the front-of-the-house functions in the restaurant, including appearance, presentation, customer experience and professional leadership
- Monitor and ensure high-quality customer service and efficient front-of-house operations to improve overall guest experience
- Coordinate with kitchen / bar staff to ensure timely delivery of food and beverages resulting in faster table turnarounds and increased revenue
- Conduct daily cash handling procedures, accurately accounting for cash and credit card transactions and maintaining financial records for the front of house
- Restaurant providing buffet services
Front of House Manager
Parrots Restaurant
01.2010 - 01.2017
- Company Overview: Restaurant providing dining services
- Train and oversee FOH employees; delegating tasks and enforcing policies to ensure customer service and service times are met
- Exhibit ability to maintain cleanliness throughout kitchen and dining areas while exhibiting excellent skills in quality customer service to customers
- Develop and implement weekly vibe meetings to motivate and engage staff, resulting in increased productivity and job satisfaction
- Coordinate with kitchen staff and vendors to ensure a seamless flow of food and supplies, resulting in increased efficiency and customer satisfaction
- Respond efficiently and accurately to customer complaints
- Organize and supervise shifts
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Restaurant providing dining services
Education
Certificate - CPR and First Aid/AED Level C
Certificate of Achievement - Medication Administration
CareRx
Associate of Applied Science - Social Service Worker
Mohawk College of Applied Arts And Technology
Hamilton, None06-2026
Diploma - Agriculture
Mlezu Agricultural College
01.2008
IGCSE Cambridge Ordinary Level -
Morgan High School
01.1996
Skills
- Assisting the elderly and vulnerable people
- Activities of daily living
- Following care plans
- Observing and recording vital changes
- Proper use of mechanical aids
- Emotional and wellbeing support
- Engagement in recreational activities
- Promote independence
- Planning support programs
- Developing support programs
- Implementing support programs
- Assessing clients' needs
- Monitoring client progress
- High standard of cleaning
- Hygiene
- Attention to detail
- Punctual
- Reliable
- Problem-solving skills
- Organisational skills
- Active listener
- Team player
- Ability to work independently
- People skills
Timeline
Wellness Assistant (Unregulated Care Provider)
Wellness Assistant
01.2023 - Current
Personal Support Worker
Zambezi Retirement Village
01.2019 - 01.2021
Housekeeper
Zambezi Retirement Village
01.2019 - 01.2021
Front House Manager
Food Chain Buffet & Restaurant
01.2017 - 01.2019
Front of House Manager
Parrots Restaurant
01.2010 - 01.2017
Certificate - CPR and First Aid/AED Level C
Certificate of Achievement - Medication Administration
CareRx
IGCSE Cambridge Ordinary Level -
Morgan High School
Associate of Applied Science - Social Service Worker
Mohawk College of Applied Arts And Technology
Diploma - Agriculture
Mlezu Agricultural College
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