Vivian Lopez
Bakersfield
Summary
Knowledgeable Receptionist with background in patient care coordination and track record of optimizing patient flow and satisfaction. Successfully managed patient schedules and facilitated communication between healthcare providers and patients. Demonstrated ability to handle administrative duties and patient inquiries with empathy and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Capital Dental Group
07.2022 - 03.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience
- Streamlined communication between patients and healthcare providers
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Delivered excellent patient experiences and direct care.
Retail Sales Associate
H&M Hennes & Mauritz
03.2018 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
Retail Sales Associate
Kohls
08.2018 - 01.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Coordinated with stock team to expedite restocking of high-demand items.
Education
High School Diploma -
West High School
Bakersfield, CA06-2012
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Insurance verification
- Patient care coordination
- Attention to detail
- Patient confidentiality
- Patient registration
- Proficient in ( Open Dental, I dental, Dentrix )
- Multitasking
Accomplishments
- Problem- Solving
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Certificate Accounts Receivable- Alison Certificate
- Certified Dental Assitant
Timeline
Patient Care Coordinator
Capital Dental Group
07.2022 - 03.2024
Retail Sales Associate
Kohls
08.2018 - 01.2019
Retail Sales Associate
H&M Hennes & Mauritz
03.2018 - 04.2022
High School Diploma -
West High School
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