VIVIAN LAVALA
Administrative Assistant
Calgary
Summary
Administrative Assistant with experience in legal and administrative support, excelling in data management and client relations. Proficient in legal research, case management, and utilizing Microsoft Office,Google Suite and CHRIS to enhance operational efficiency. Demonstrates exceptional organizational skills and attention to detail, committed to maintaining confidentiality and improving team productivity.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
1
1
Language
Work History
Administrative Assistant
Alberta Human Rights Commission
03.2025 - 05.2025
- Maintained records to ensure compliance, enhancing operational integrity and data security.
- Facilitated communication among parties, improving coordination and document flow.
- Tracked deadlines for timely submissions, ensuring efficient documentation processes.
- Managed multi-line phone system, optimizing call routing and visitor reception.
- Organized document preparation, streamlining internal and public communication.
- Assisted team members with administrative tasks, contributing to a positive work environment and enhanced team morale.
Administrative Assistant
Employment Center (YMCA)
06.2024 - 09.2024
- Managed executive schedules, ensuring seamless operations and no conflicts.
- Directed communications, efficiently handling inquiries and routing as needed.
- Conducted client interviews to obtain employment history and educational background ensuring successful recruitment placements.
- Leveraged MS Office and Google Suite for accurate data management.
- Handled sensitive information with utmost confidentiality and professionalism.
- Monitored inventory levels and placed orders to maintain adequate office supplies at all times.
Legal Assistant/Paralegal
Zenith Law
12.2022 - 03.2023
- Facilitated trial preparations by gathering critical evidence, ensuring attorneys were equipped for successful outcomes.
- Fostered strong client relationships through attentive communication, earning trust and enhancing client satisfaction.
- Managed legal schedules, ensuring timely motions and deadlines.
- Conducted trial prep, reducing missed appointments by 10%, enhancing efficiency.
- Researched legal materials, updating clients on case status.
- Streamlined document management processes, enhancing filing accuracy and reducing retrieval time for legal documents.
Jewelry Consultant/Key Holder
Signet Jewellers
06.2021 - 01.2023
- Cultivated strong vendor relationships, ensuring timely deliveries and achieving sales targets through a customer-centric approach.
- Enhanced customer engagement strategies, resulting in noticeable increases in repeat business and overall sales performance.
- Maintained meticulous sales records, ensuring financial accuracy and compliance with corporate standards.
- Maintained cleanliness and sanitation across facilities, ensuring a safe environment that enhanced employee satisfaction and productivity.
- Trained new hires on products and service, enhancing customer experience.
- Optimized inventory, reducing losses and ensuring product availability.
Education
Associate of Arts - Legal Studies
Reeves College
Calgary, ABAssociate of Arts - Political Science
Concordia University of Edmonton
Edmonton, ABSkills
- Data management
- Case management
- Client relations
- Microsoft Office Suite
- Google Suite
- Multitasking and time management
Timeline
Administrative Assistant
Alberta Human Rights Commission
03.2025 - 05.2025
Administrative Assistant
Employment Center (YMCA)
06.2024 - 09.2024
Legal Assistant/Paralegal
Zenith Law
12.2022 - 03.2023
Jewelry Consultant/Key Holder
Signet Jewellers
06.2021 - 01.2023
Associate of Arts - Political Science
Concordia University of Edmonton
Associate of Arts - Legal Studies
Reeves College