Vivian Kirimkiroglou
Laval,QC
Summary
Proactive and goal-oriented professional with excellent relationship building and problem solving skills. Proven ability in driving sales, efficiency and meeting targets. Reliable and adaptable, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
37
37
years of professional experience
Work History
Inside Sales Representative
LINCORA
10.2024 - Current
- Developed comprehensive product knowledge to address client inquiries effectively.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Managed customer accounts, ensuring satisfaction and repeat business through tailored solutions.
- Collaborated on CRM systems improvements to streamline sales processes and improve lead tracking efficiency.
- Analyzed market trends to identify growth opportunities, driving strategic sales initiatives.
- Fostered relationships with key clients, resulting in increased loyalty and long-term partnerships.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Determined needs, proposed and delivered solutions through consultative selling skills.
- Collaborated through weekly sales meetings to develop and brainstorm new sales strategies.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to event marketing, sales and brand promotion.
- Presented professional image consistent with company's brand values.
Customer Care Supervisor
JOHN BROOKS COMPANY LTD
05.2023 - 08.2024
- Supervised daily operations, ensuring compliance with customer service standards and procedures
- Mentored team members, enhancing skills and promoting a culture of continuous improvement
- Promoted and facilitated a continuous process improvement environment
- Responsible for ensuring team's timely service to customers
- Optimized workforce scheduling to accommodate fluctuating call volumes, reducing wait times for customers
- Spearheaded continuous improvement initiatives aimed at enhancing overall customer experience
- Provided technical and process advice and support to team members (accuracy of files, order advancement, correspondence, etc)
- Liaise and coordinated regularly with upper management, Inside Sales Supervisors, Purchasing manager, Plant supervisors
- Provide positive customer service in regards to all enquiries
- Implemented process improvements, resulting in increased efficiency and enhanced customer satisfaction
- Developed training programs for new hires, streamlining onboarding and knowledge retention
- Coordinated cross-functional communication to resolve complex customer issues effectively and promptly
- Monitored key performance indicators, driving accountability and maintaining high service quality standards
- Led team meetings to discuss goals, share successes, and foster collaboration among staff members
- Implemented quality assurance measures to ensure adherence to company standards and policies
- Facilitated open communication channels within the team, promoting idea sharing and problem-solving discussions
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution
- Managed escalated calls professionally, resolving customer concerns in a timely manner while maintaining excellent rapport
Inside Sales Supervisor – Pump division
JOHN BROOKS COMPANY LTD
05.2022 - 05.2023
- Oversaw a team of 11 inside sales and applications specialist representatives; led staff to exceed sales goals by 20% in 1st year
- Responsible for ensuring team's accurate and timely sales service to customers (ie. consultation, quotation, upselling and cross-selling, order processing, technical advice, product selection as needed)
- Continuous process improvement
- Ensured accuracy of customer file updates
- Liaised regularly with Engineering, Purchasing, Plant and Inside/Outside Sales Representatives
- Provided positive customer service strategies in regards to all enquiries
- Mentored inside sales representatives, fostering skills development and improving team productivity and morale
- Conducted regular performance and KPI reviews to assess individual contributions and implement corrective measures as needed
- Evaluated team performance regularly, identifying areas for improvement and coaching as needed
- Developed comprehensive training program for new hires and provided informative onboarding materials
- Prioritized high-potential accounts by analyzing purchase history patterns and identifying upsell opportunities
- Assisted in the development of annual budgets for the Inside Sales department, ensuring alignment with overall company objectives
- Established clear expectations for team members, fostering accountability and ownership in their daily tasks
- Created an environment that encouraged collaboration among team members, fostering a positive working culture focused on achieving results together
Inside Sales Representative
SEW-EURODRIVE
05.2021 - 05.2022
- Responsible for all aspects of several key accounts
- Continuous process improvement
- Responsible for providing sales service to customers. (I.e. technical advice, product selection, price quoting, order processing as needed); specialization in electronics & VFDs
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Liaise regularly with Engineering, Plant and Inside/Outside Sales Representatives to ensure availability and accurate product solutions
- Provide positive customer service in regards to all enquiries
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Fostered relationships with key clients, promoting increased loyalty and long term business growth.
- Achieved or exceeded company-defined sales quotas.
Inside Sales - Customer Service Representative
XYLEM
07.2018 - 05.2021
- Primary contact for internal and external clientèle
- Provided product, service and technical expertise
- Supported multiple sales and production as well as engineering teams etc. in the residential, commercial and industrial markets
- Processed regular and complex orders
- - Respond to multiple specialized customer account needs and requests
- - Responsible for order follow-up including custom requirements
- Prepared various sales management reports
- Created and implemented operational processes within the Continued Improvement (ISO) framework
- Continued technical knowledge-learning on multiple brand and application products (HVAC, fire, etc)
- Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
- Boosted customer satisfaction by addressing and resolving inquiries promptly and professionally.
- Assisted in the development of marketing materials such as brochures or presentations improving brand awareness within the target audience.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Investigated and resolved accounting, service and delivery concerns.
- Trained new personnel regarding company operations, policies and services.
Owner/Manager
Centre de Collision GTY Auto
01.2010 - 12.2015
- Established foundational processes for business operations
- Managed financial aspects of the business, including budgeting and financial reporting
- Implemented marketing strategies to increase brand awareness and attract new customers
- Ensured customer satisfaction by implementing efficient business processes and providing exceptional service to various clientèle bases
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace
- Interacted well with customers to build connections and nurture relationships
- Managed purchasing, sales, marketing and customer account operations efficiently
- Coordinated with insurance companies to streamline claims processing for customers
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service
- Assisted in organizing and overseeing assignments to drive operational excellence
Supervisor
Citizenship and Immigration Canada / Citoyenneté et Immigration Canada
10.1988 - 11.2009
- Supervisor, Operations/Inland Services Directorate, Montreal, QC
- Regional Program Advisor Regional Headquarters, Montreal, QC
- Case Analyst and Unit Coordinator/Case Management Branch, National Headquarters, Ottawa, ON
- Pre-Removal Risk Assessment Officer/ PRRA Directorate, Montreal, QC
- Expertise Officer – Inland Services Directorate, Montreal, QC
- Immigration Officer P.E. Trudeau Airport, Montreal, QC / Border Port of Entry, Lacolle, QC
- Senior Counsellor, Appeals/Hearings and Appeals Directorate Quebec Region
- Call Center Officer/Coach & Trainer, Montreal, QC
- Citizenship Court Clerk – Citizenship Court, Montreal, QC
- Court Registrar – Backlog Reduction Office Quebec Region, Montreal, QC
- Receptionist – Inland Services Directorate, P.E. Trudeau Airport, Montreal, QC
- Secretary to the Director – Inland Services Directorate, P.E. Trudeau Airport, Montreal, QC
- Team Assistant - Port of Entry, P.E. Trudeau Airport, Montreal, QC
Education
High School Diploma -
LSHS
Montreal06-1984
Skills
- Team leadership
- Exceptional customer service
- Relationship development
- Customer relationship building
- Interpersonal skills
- B2B sales
- Sales & negotiation; closing techniques
- Analytical problem solver
- Attention to detail
- Policy development
- Public Speaking
Languages
English
Native or Bilingual
French
Native or Bilingual
Greek
Native or Bilingual
Awards
Deputy Minister’s Award for Teamwork Excellence, Prime Minister’s Certificate of Recognition – Implementation of the Immigration and Refugee Protection Act (IRPA) – Quebec region, Recipient of the Respect In The Workplace Award
Publications
Operational Guide and Procedural Manual for Officers - Internal, Immigration Canada
Timeline
Inside Sales Representative
LINCORA
10.2024 - Current
Customer Care Supervisor
JOHN BROOKS COMPANY LTD
05.2023 - 08.2024
Inside Sales Supervisor – Pump division
JOHN BROOKS COMPANY LTD
05.2022 - 05.2023
Inside Sales Representative
SEW-EURODRIVE
05.2021 - 05.2022
Inside Sales - Customer Service Representative
XYLEM
07.2018 - 05.2021
Owner/Manager
Centre de Collision GTY Auto
01.2010 - 12.2015
Supervisor
Citizenship and Immigration Canada / Citoyenneté et Immigration Canada
10.1988 - 11.2009
High School Diploma -
LSHS
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