Vivian KENUBIA
Toronto,ON
Summary
Highly accomplished and driven professional with extensive experience in the Nigerian Federal Civil Service. Adept at critical thinking, problem-solving, and leading teams to achieve strategic goals. Committed to delivering excellence, positively impacting the public sector, and making the world a better place. Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Adept team player with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Principal Administrative Officer
OHSCF
06.2013 - 01.2024
- Served as Personal Assistant to my Head of Department and to a Permanent Secretary.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Contributed to successful projects by providing essential administrative support and resource management.
- Evaluated risk factors for potential projects or initiatives, providing valuable input during decision-making processes.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Scheduled office meetings and client appointments for staff teams.
Cashier Team Lead
AG Vision Construction Ltd
01.2011 - 06.2013
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Developed strong relationships with repeat customers through friendly service interactions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Communicated with customers and team members to solve problems.
Cabin Crew
Dana Airlines Ltd
06.2008 - 12.2009
- Reviewed, handled, assembled and removed passenger cabin furnishings to check cleaning quality.
- Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
- Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Administrative Intern
Federal Ministry Of Interior (NYSC)
02.2007 - 02.2008
- Created and updated records and files to maintain document compliance.
- Conducted research to assist with routine tasks and special projects.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
- Assisted in the preparation of monthly reports, enabling department leaders to make informed decisions based on accurate data analysis.
Education
MBA - Human Resource Management
Ahmadu Bello University
Zaria, Nigeria01.2024
Bachelor of Science - Economics
University of Calabar
Calabar, Nigeria06.2006
High School Diploma -
Holy Child Secondary School, Calabar
Calabar, Nigeria06.1999
Skills
- Work Coordination
- Community Relations
- Report Writing
- Emergency and non-emergency response
- Strategic Planning
- Innovation and Creativity
- Analytical Thinking
- Professionalism
- Excellent Communication
- Multitasking
- Adaptability and Flexibility
- Idea Development and Brainstorming
- Problem-solving aptitude
- Written Communication
- Task Prioritization
- Self Motivation
- Time management abilities
- Teamwork and Collaboration
- Reliability
- Attention to Detail
Certification
- Certificate of participation (Project Management Professional Course)
- Certificate of Participation (Institute for Ethics and Professional Studies)
- Certificate of Participation (Leadership Training Institute)
- Various on-dutys trainings and seminars attended
Accomplishments
- Ministry of Special Duties and Inter-Governmental Affairs
- Institutionalize reforms advanced by the Office of the Head of Service.
- Personal Assistant to the Permanent Secretary on Admin matters
- General Administrative tasks as it relates to the Office of the Permanent Secretary
- Special Duties Office (OHSCF)
- Implemented other reforms as directed by the Head of Service.
- Participated in the institutionalization of the Standard Operating Procedures (SOPs) for Ministries, Departments and Agencies (Service-wide)
- Participated in the Enterprise Content Management programme initiative of the Office of the Head of the Civil Service of the Federation (OHCSF).
- Federal Ministry of Niger Delta Affairs (Planning, Research and Statistics Department)
- Participated in organising the annual National Council on Niger Delta
- Contributed to the development of the Harmonised Niger Delta Development Plan
- Development of the Department's Work Plan
- Secretariat member, Technical Audit Committee on MNDA
- Secretariat member, Forensic Audit Committee on NDDC
- Secretariat member in various committees
- AG Vision Construction Ltd.
- Demonstrated critical thinking and problem-solving skills
- Actively participated in various teamwork and tasks
Languages
English
Native or Bilingual
Igbo
Native or Bilingual
Awards
- Leo Award of Honour for Best Club Secretary (2003) from the Lions Clubs International (LCI), Oakbrook, Illinois, USA.
- 100% President Award for Best Club President, Leo District 404, Nigeria
- Best Performing Staff for Planning Research and Statistics Department, Ministry of Niger Delta Affairs, 2021
- Award for Outstanding Staff, 2021, Ministry of Niger Delta Affairs
Hobbies and Interests
- Writing
- Creative thinking
- Music
References
Available on request
Affiliations
- Lions Club International (LEO Program)
Additional Information
Best Performing Officer Award, PRS Department, Ministry of Niger Delta Affairs (2021)
Award for Outstanding Staff, Ministry of Niger Delta (2021)
Best Club President, LEO District 404, Nigeria (2006)
Leo Award of Honour for Best Club Secretary (2003) from the Lions Clubs International (LCI), Oakbrook, Illinois, USA.
Timeline
Principal Administrative Officer
OHSCF
06.2013 - 01.2024
Cashier Team Lead
AG Vision Construction Ltd
01.2011 - 06.2013
Cabin Crew
Dana Airlines Ltd
06.2008 - 12.2009
Administrative Intern
Federal Ministry Of Interior (NYSC)
02.2007 - 02.2008
MBA - Human Resource Management
Ahmadu Bello University
Bachelor of Science - Economics
University of Calabar
High School Diploma -
Holy Child Secondary School, Calabar
Similar Profiles
SHARON NAMATOVUSHARON NAMATOVU
Professional Development at Federation of black Canadians-career readiness accelerateProfessional Development at Federation of black Canadians-career readiness accelerate
Jonathan HoJonathan Ho
Coach at TMU Valorant EsportsCoach at TMU Valorant Esports
Chirag MahnaChirag Mahna
Public Relations Officer at MediagraphixPublic Relations Officer at Mediagraphix