Vivian Hicks
Stockton
Summary
Dedicated service coordinator with expertise in case management, consumer advocacy, and compliance with the Affordable Care Act. Proven ability to develop tailored service plans that enhance consumer independence and quality of life.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Valley Mountain Regional Center
Stockton
04.2003 - 11.2008
- Coordinated services for adults consumers with disabilities to address,develop, implement and monitor services needed for independence, autonomy and optimal quality of life.
- Documented monthly visits with consumers and service providers to assure services are appropriate and meet the needs of the consumer.
- Promoted and supported to protect the rights of consumers and their families, adhering to HIPPA and ADA in all dealings with the public.
Rehabilitation Counselor
Texas Real Estate Commission
Harlingen
06.1998 - 10.2002
- Counseled consumers with disabilities to prepare for, obtain and retain employment; provided explosupport, training, assistive devices, and individualized services to overcome employment barriers.
- Explored and developed unique plans based on the consumer's goals and abilities connecting them with resources for employment success to include education, on the job training and workplace accommodations.
- Provided referrals and funding for medical, psychological and physical evaluations to address needed treatments and therapies to support employment.
- Counseled with consumers regarding results and recommendations of evaluations.
- Conducted all services under adherence to HIPPA and ADA.
Education
Bachelor of Science - Rehabilitation Science
The University of Texas Rio Grande Valley
Edinburg, TX06-1998
Skills
- service coordination
- case management
- documentation skills
- consumer advocacy
- affordable care act compliance
- customer relationship management
Timeline
Service Coordinator
Valley Mountain Regional Center
04.2003 - 11.2008
Rehabilitation Counselor
Texas Real Estate Commission
06.1998 - 10.2002
Bachelor of Science - Rehabilitation Science
The University of Texas Rio Grande Valley