Vivian Hernandez
Santa Ana
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
13
13
years of professional experience
Work History
Receptionist
- Answering inbound and outbound calls , scheduling swimming lessons
Front Desk Receptionist
Happy Tooth Dental
05.2022 - Current
- Maintained confidentiality of patient data and condition to safeguard health information.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Educated patients by explaining preparation instructions for upcoming procedures and tests.
Customer Service Representative
Western Dental Services
10.2019 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Dispatcher/Customer Service Representative
Jadtec Security
12.2017 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Receptionist/Customer Service
Waterworks Aquatics
04.2017 - 10.2017
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Cashier/Customer Service
Cali Tacos
08.2016 - 05.2017
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
Teacher Assistant
Sunrise Preschool
02.2015 - 05.2015
- Teaching the children social skills and gross motor skills
Assistant
Alvarado Family Child Care
05.2010 - 09.2012
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Education
El Modena High School
Orange, CA2011
Skills
- Communication Skills
- Decision-Making Skills
- Keep progress of children
- Telephone Skills
- Greet Visitors
- Reminder Calls
- Organization Skills
- Powerpoint, Excel, Receptionist, (7 years)
- Customer Service (7 years)
Timeline
Front Desk Receptionist
Happy Tooth Dental
05.2022 - Current
Customer Service Representative
Western Dental Services
10.2019 - 03.2020
Dispatcher/Customer Service Representative
Jadtec Security
12.2017 - 12.2018
Receptionist/Customer Service
Waterworks Aquatics
04.2017 - 10.2017
Cashier/Customer Service
Cali Tacos
08.2016 - 05.2017
Teacher Assistant
Sunrise Preschool
02.2015 - 05.2015
Assistant
Alvarado Family Child Care
05.2010 - 09.2012
Receptionist
El Modena High School
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