Vivian Gandara
Victorville
Summary
Dynamic and results-driven professional with extensive experience in customer service and team leadership at Jack in the Box. Proven ability to resolve customer complaints effectively while maintaining a positive brand image. Skilled in cash handling and training cashiers, demonstrating strong problem-solving abilities and a commitment to excellence in fast-paced environments.
Knowledgeable Cashier with proven background in leading cashier teams to ensure efficient daily operations. Demonstrated ability to streamline processes and enhance customer satisfaction through effective problem-solving. Skilled in team management and conflict resolution.
Overview
6
6
years of professional experience
Work History
Cashier Team Lead
Jack in the Box
12.2022 - 08.2023
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Cashier
Wingstop
07.2019 - 04.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Cook
Little Caesars Pizza
06.2017 - 07.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
High School Diploma -
Sultana High
Hesperia, CA05-2017
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Punctual and reliable
- Cash register operation
- Cash handling expertise
- Cashier training
- Product restocking
- Adaptability and dependability
- Merchandise stocking
- Attention to detail
- Clear communication
- Basic math
- Cleaning and sanitizing
- Active listening
- Inventory stocking
Timeline
Cashier Team Lead
Jack in the Box
12.2022 - 08.2023
Cashier
Wingstop
07.2019 - 04.2020
Cook
Little Caesars Pizza
06.2017 - 07.2019
High School Diploma -
Sultana High
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