Vivian Enwerem
Toronto,ON
Summary
Motivated Solution/Sales Engineer with excellent presentation and interpersonal skills to convey technical knowledge to end-users and C-level executives and expert in selling technical solutions in business-to-business environments and SaaS products.
Overview
3
3
years of professional experience
Work History
Solutions Engineer
MSC Consultation
Toronto, ON
10.2022 - 12.2023
- Collaborated with sales team to understand customer requirements, boost product sales and provide sales support.
- Developed and delivered technical presentations to prospects, customers, and internal teams.
- Served as a liaison between product development staff and sales team members throughout the development process.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Analyzed customer requirements and identified solutions that best fit their business objectives.
- Maintained a thorough understanding of the company's products, services, pricing policies, and promotional materials.
- Provided technical guidance during the installation process at customer sites.
Assistant Director of Admissions
CDI College
Scarborough, Ontario
09.2021 - 08.2022
- Presented product demonstrations to potential customers to showcase features and benefits of our solutions.
- Developed and executed strategies to identify and target potential students, resulting in a 25% increase in my enrollment rate.
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Provided technical support for customers during implementation process of admission.
- Maintained up-to-date records of all client interactions using CRM software systems like Salesforce or Microsoft Dynamics CRM.
- Cultivated and maintained long-lasting client relationships, resulting in a 30% increase in referral enrollment.
Technical Support Representative
Teleperformance
Calgary, AB
08.2020 - 09.2021
- Stayed abreast of latest software developments to enhance job knowledge.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Resolved escalated customer service issues in a timely manner.
- Served as first point of contact for incoming technical service calls and emails.
- Recommended upgrades or additional features that could enhance user experience.
- Monitored customer feedback to ensure high levels of satisfaction.
- Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
- Demonstrated advanced product knowledge to solve customer issues.
Education
Diploma - Software Engineering
Centennial College of Applied Arts And Technology
Scarborough, ON12-2023
Diploma - Business Administration
Lethbridge Collegiate Institute
Lethbridge, AB05-2018
Skills
- CRM Expertise
- Technical Documentation
- Requirements Gathering
- Application Support
- Customer Support
- Upselling
- Product Sales
- Client Account Management
- Problem-Solving
- Sales Strategies
- Verbal/Written Communication
- Positive and Professional
- Customer Service
Timeline
Solutions Engineer
MSC Consultation
10.2022 - 12.2023
Assistant Director of Admissions
CDI College
09.2021 - 08.2022
Technical Support Representative
Teleperformance
08.2020 - 09.2021
Diploma - Software Engineering
Centennial College of Applied Arts And Technology
Diploma - Business Administration
Lethbridge Collegiate Institute
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