Vivian Elzen
Edmonton,Alberta
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer /Dock Master
Commissionaires
06.2019 - Current
- Communicated and coordinated with all departments to verify operational peak performance.
- Performed pre-shift and post-shift inspections of dock equipment.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Conducted regular patrols of key areas to spot and control security concerns.
- Reported suspicious activities and persons to law enforcement.
Security Guard
Commissionaires
01.2018 - 06.2019
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Dispatcher
Securiguard Services
06.2015 - 10.2017
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
Education
High School Diploma -
Cortenbosch College
Apeldoorn - Netherlands05.1999
Skills
- Customer Service
- Excellent Communication
- Conflict Resolution
- Multitasking
- Problem-Solving
- Public Speaking
- Active Listening
- Calm Under Pressure
- Recordkeeping
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Became Employee of the month October 2018 with Commissionaires.
- Completed Supervisor course in October 2023.
Languages
Dutch
Professional Working
English
Professional Working
Certification
- Certified Security Guard, Commissionaires
- Certified Security Supervisor, Commissionaires.
- Certified Bobcat Operator, Commissionaires for Dock Master position.
Swimming, Music, Camping, Hiking, Sight seeing
I Love to swim, it relaxes my mind.
I am a huge Elvis Presley fan, been a fan as long as i can remember, he seemed to just be genuine good guy helping the less fortunate where he could.
Since Covid- 19 hit I have been exploring camping in the mountains near Banff and Jasper, I love waking up with the sight of the Canadian Rockies.
Did a lot of sight seeing since then.
Timeline
Security Officer /Dock Master
Commissionaires
06.2019 - Current
Security Guard
Commissionaires
01.2018 - 06.2019
Dispatcher
Securiguard Services
06.2015 - 10.2017
High School Diploma -
Cortenbosch College
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