Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

VIVIAN EKWEGH

Milton,ON

Summary

Dynamic Sales Account Manager with a proven track record at Cisco Systems, driving a 30% increase in OEM sales through strategic consultative selling. Proficient in Salesforce and adept at process optimization, I excel in aligning complex enterprise needs with innovative solutions, ensuring client satisfaction and compliance while fostering strong cross-functional collaboration.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Business Analyst

PESA
Mississauga, ON
09.2014 - Current
  • Designed dashboards and automated reports for internal stakeholders, improving reporting turnaround by 50%.
  • Led UAT and system migration testing for CRM upgrades, reducing post-launch issues by 20%.
  • Conducted compliance reviews and trained 100+ employees on updated operational policies.
  • Mapped and re-engineered business processes for SaaS subscription onboarding and billing reconciliation.
  • Created business requirements documents and user stories for workflow automation projects.
  • Supported senior leadership with ad hoc market analysis, revenue modeling, and cost optimization strategies.

Founder & Business Analyst

Declutterdotcom
Lagos / Toronto
10.2020 - 09.2024
  • Built a top-performing online marketplace, achieving 300% revenue growth through subscription and market trend analysis.
  • Used SAP and Tableau to create dashboards that enhanced forecasting accuracy and reduced order issues.
  • Streamlined order fulfillment processes, cutting delivery time to under 24 hours and reducing complaints.
  • Integrated Salesforce CRM to track customer engagement, automate reporting, and manage order flows.
  • Conducted lifecycle pricing reviews and subscription retention modeling to increase renewal rates by 18%.
  • Collaborated with tech teams to implement inventory scanning, cutting stockouts and improving order tracking.

Sales Account Manager

Cisco Systems
Lagos
09.2016 - 11.2017
  • Oversaw a $1.2M client initiative, aligning Cisco product and subscription solutions to complex enterprise needs.
  • Increased OEM sales by 30% through consultative selling and Smart Account-based provisioning.
  • Executed lifecycle activities from quoting to provisioning across Smart Accounts and EA Workspace.
  • Managed opportunity pipelines in Salesforce and ensured client licensing compliance and renewals.
  • Facilitated onboarding and enablement of enterprise clients through EA and Smart Licensing best practices.
  • Conducted customer workshops and product training to improve adoption of Cisco SaaS and collaboration tools.
  • Worked cross-functionally with Cisco product, support, and finance teams to resolve complex order escalations and billing disputes.

Cisco Order Management Associate

Technology Distributions Limited (TD)
Lagos
02.2013 - 09.2016
  • Processed end-to-end Cisco orders using CCW and CCW-R, addressing compliance holds and configuration issues.
  • Partnered with Cisco B2B teams and regional logistics to reduce order cycle times by 35%.
  • Managed Oracle ERP workflows and generated backlog, revenue, and fulfillment reports in Tableau and Excel.
  • Supported quote configuration, pricing validation, and product lifecycle tracking in coordination with Cisco sales teams.
  • Identified recurring booking issues and contributed to playbook development, reducing order rework by 20%.
  • Delivered operational support across multiple time zones, ensuring 24-hour SLA compliance on escalated requests.

Education

Postgraduate Certificate - Business Analytics

Lambton College
Ontario

Bachelor of Science - Computer Science

University of Benin
Nigeria

Skills

  • Cisco tools: CCW, CCW-R, EA workspace, smart accounts,
  • Tableau, Power BI, Excel, Salesforce, Business Objects
  • Salesforce, SAP, Oracle, Siebel, Jira, SQL, Visio
  • Salesforce management
  • Market analysis
  • Order fulfillment
  • Data analysis
  • Process optimization
  • CRM proficiency
  • Sales strategy development

Certification

  • Cisco Sales Expert
  • Certifies Business Analyst Professional

Timeline

Founder & Business Analyst

Declutterdotcom
10.2020 - 09.2024

Sales Account Manager

Cisco Systems
09.2016 - 11.2017

Business Analyst

PESA
09.2014 - Current

Cisco Order Management Associate

Technology Distributions Limited (TD)
02.2013 - 09.2016

Postgraduate Certificate - Business Analytics

Lambton College

Bachelor of Science - Computer Science

University of Benin

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