Samuel Cabral Da Silva
New Westminster,Canada
Summary
Solutions-oriented Business Analyst possessing unique combination of business analysis, quality assurance testing and applications development experience in top-tier organizations. Solid SQl query writing skills paired with familiarity of visualization tools and techniques. Successful provider of financial services with nine years of comprehensive experience.
Overview
21
21
years of professional experience
Work History
Mail Services Courier - Driver
Canada Post
10.2023 - Current
- Ensured all packages were properly labeled and sealed.
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Responded quickly to emergency situations requiring immediate action.
Business Inteligence, Pricing and Insurance analyst
GM Financial
04.2018 - 11.2022
- Prepared detailed reports on potential risk exposures and suggested ways to mitigate those risks.
- Assisted with the development of actuarial models to assist in pricing decisions.
- Provided guidance and advice regarding policy changes or modifications to ensure compliance with applicable laws and regulations.
- Identified cost saving measures related to administrative processes involving insurance products.
- Generated reports summarizing key performance indicators such as premiums collected, loss ratios, expenses incurred.
- Followed all company procedures to keep data confidential.
- Synthesized data into comprehensive quarterly written reports for management.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Organized information by using spreadsheets, databases or word processing applications.
Control Desk and Commercial Planning Analyst
Itau Insurance Company
09.2013 - 04.2018
- Developed and maintained a database of planning information for the organization.
- Created comprehensive financial models to forecast future business performance.
- Provided support to senior management in decision-making processes by utilizing quantitative analysis techniques.
- Collaborated with IT personnel to develop automated solutions for streamlining reporting processes.
- Created presentations summarizing the results of analytical projects for executive audiences.
- Coordinated meetings with cross-functional teams to discuss strategic initiatives.
- Assisted in the development of long-term plans based on short-term goals set by management.
- Utilized statistical tools such as correlation coefficients, regression analysis., to identify patterns in data sets.
- Prepared monthly summaries of performance metrics for executives within the organization.
- Gathered and distilled financial data, preparing reports and presentations for periodic leadership reviews.
- Collaborated with financial team to define and modify best practices, document procedures and address business objectives.
Programmer
T-Systems
05.2010 - 08.2013
- Developed software applications using Java and JavaScript.
- Analyzed user requirements to create solutions for software development projects.
- Coded, tested and debugged programs in accordance with established standards.
- Created and modified existing database structures to improve system performance.
- Optimized stored procedures for increased efficiency in query results.
- Monitored systems performance to diagnose issues related to application design or coding errors.
- Collaborated with other developers on cross-functional teams to implement features within tight deadlines.
- Deployed applications into production environment ensuring successful integration with external systems.
- Provided technical support by troubleshooting customer problems related to software applications.
Technical Support - Volkswagen
12.2008 - 05.2010
- Provided technical support to customers over the phone and via email.
- Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity.
- Diagnosed and troubleshot computer problems for customers by using remote access tools.
- Installed and configured hardware components such as printers, scanners, modems, routers, and other peripheral devices.
- Assisted customers with setting up new accounts on various software platforms.
- Configured user settings in accordance with company guidelines.
- Tested system performance after installation or configuration changes were made.
- Performed regular maintenance checks on customer computers to ensure optimal performance.
- Created detailed reports of customer interactions for future reference and analysis.
- Provided basic instruction to customers regarding the use of specific software programs or applications.
- Ensured compliance with all industry standards related to customer service practices.
- Developed a thorough understanding of customer needs in order to provide effective problem resolution services.
- Maintained an organized database of all customer information including contact details and issue history.
- Performed system upgrades when necessary in order to maintain compatibility with latest software versions.
- Implemented security measures designed to protect data from unauthorized access or destruction.
Technical Support - Mercedes-Benz
03.2005 - 12.2008
- Provided technical support to customers over the phone and via email.
- Resolved customer inquiries related to software applications, hardware issues, operating systems, and network connectivity.
- Diagnosed and troubleshot computer problems for customers by using remote access tools.
- Installed and configured hardware components such as printers, scanners, modems, routers, and other peripheral devices.
- Assisted customers with setting up new accounts on various software platforms.
- Configured user settings in accordance with company guidelines.
Information Tecnology - Intern
Fundação Santo André University Centre
06.2003 - 03.2005
- Provided technical support to users with various IT related problems.
- Analyzed and documented user requirements for software development projects.
- Developed test plans and scripts for system testing.
- Installed, configured, and maintained computer systems and networks.
- Troubleshot hardware and software issues and resolved them quickly.
- Conducted research on emerging technologies in support of organizational goals.
- Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.
- Updated existing software applications by studying design specifications and performance requirements.
Education
English - Composition 11 -
New Westminster Secondary School - BC - Canada
06.2023
Bachelor of Computer Information Systems -
University Centre Fundação Santo André (Brazil)
12.2005
Skills
- Microsoft Excel (Vlookup; Csv uploads; Pivot tables; VBA)
- Power Point
- Customized software proficiency
- Data input and extraction efficiency
- Invoice verification and matching
- Accuracy and attention to detail
- Organization and prioritization
- Problem-solving
- Creative solutions
- Working Independently
- Attention to Detail
- Software Installation
- Hardware diagnostics
- Remote Support
- Network configuration
- Security Protocols
- Application support
- Information Protection
- User Support
- Customer Service
- Technical Support
- Technical Troubleshooting
- Call Center Operations
- Hardware upgrades
- Application installations
- Microsoft Outlook
Languages
English
Professional
Portuguese
Native/ Bilingual
Timeline
Mail Services Courier - Driver
Canada Post
10.2023 - Current
Business Inteligence, Pricing and Insurance analyst
GM Financial
04.2018 - 11.2022
Control Desk and Commercial Planning Analyst
Itau Insurance Company
09.2013 - 04.2018
Programmer
T-Systems
05.2010 - 08.2013
Technical Support - Volkswagen
12.2008 - 05.2010
Technical Support - Mercedes-Benz
03.2005 - 12.2008
Information Tecnology - Intern
Fundação Santo André University Centre
06.2003 - 03.2005
English - Composition 11 -
New Westminster Secondary School - BC - Canada
Bachelor of Computer Information Systems -
University Centre Fundação Santo André (Brazil)
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