Vivian Deleon
Sanger
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in Desired Position role.
Overview
1
1
year of professional experience
Work History
Hostess
Dennys
Hawthorne, CA
05.2024 - 05.2025
- Managed reservation system, coordinating seating arrangements for optimal flow.
- Welcomed guests, ensuring a positive first impression and smooth dining experience.
- Assisted in training new staff on customer service standards and protocols.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Education
High School -
Alta Innovation High School
Gardena, CASkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Detail-oriented
- Cleaning and sanitation
- Payment processing
- Complaint handling
- Safe food handling
- Upselling
- Menu memorization
- Beverage preparation
- Check payment processing
- Multitasking
- Warm and friendly
- Team player
- Flexible and adaptable
- Reliable and trustworthy
- Active listening and communication
- Teamwork and collaboration
- Problem-solving
- Active listening
- Relationship building
- Time management
Timeline
Hostess
Dennys
05.2024 - 05.2025
High School -
Alta Innovation High School