VIVIAN CHEDID
Mississauga,ON
Summary
Motivated professional with extensive experience in product sales across multiple industries such as financial, retail and tech. Possesses unmatched leadership and strategy skills to maximize company revenue. Expertise in management, marketing strategies and merchandising. Proven track record to build sustainable and trusting relationships. Motivated to maintain customer satisfaction and contribute to the overall success of the company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ACCOUNT MANAGER
Elim Solutions
09.2023 - Current
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
OPERATIONS TEAM LEAD
International Financial Data Services
02.2022 - 08.2022
- Delivered monthly statistical reporting on quality and volumes, and oversight through established quality programs
- Performed detailed research and analysis to provide upper management with recommendations for procedural changes
- Executing tasks relating to projects, and client onboardings
CLIENT OPERATIONS SPECIALIST
International Financial Data Services
01.2021 - 02.2022
- Managed multiple high net worth clients, providing resolution to brokers pertaining to trade details
- Ensured completion of client reports as specified in policies in accordance with the established cut-offs for each client
- Reconciled dividend transactions, distribution and payments according to each client
PERSONAL BANKING ASSOCIATE
TD Canada Trust
08.2020 - 12.2020
- Provided financial advice and guidance on products, services and financial goals
- Focused on client experience in order to build long lasting relationships
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
CUSTOMER SERVICE ASSOCIATE
TD Canada Trust
07.2019 - 07.2020
- Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consistently surpassed branch goals and worked with a team to ensure quarterly branch goals were met and exceeded
PHARMACIST CLERK
Costco Pharmacy
04.2016 - 06.2019
- Familiarized myself with over 50 products and their benefits usage
- Dealt with customer conflicts and insurance companies and worked with a team to ensure customer satisfaction
- Trained incoming clerks on company regulations, and product knowledge
Education
Bachelor of Commerce -
Ryerson University
Diploma - Business Management
Canadian Business College
Skills
- Time Management
- Customer Retention Strategies
- Sales Forecasting
- Product LifeCycle Management
- Attention to Detail
- Documentation Management
- Client Meetings
- Strategic Planning
- Motivated Team player who is organized
- Fluent in English, Arabic, Polish & French
- Strong interpersonal skills
- Excellent analytical and problem solving skills
Additional Information
- PERSONAL BANKING ASSOCIATE OBJECTIVE CUSTOMER SERVICE ASSOCIATE https://www.linkedin.com/in /vivian-chedid-323728115/ CLIENT OPERATIONS SPECIALIST CERTIFICATIONS , Team Leadership Masterclass | June 2023
Certification
Team Leadership Masterclass | June 2023
Timeline
ACCOUNT MANAGER
Elim Solutions
09.2023 - Current
OPERATIONS TEAM LEAD
International Financial Data Services
02.2022 - 08.2022
CLIENT OPERATIONS SPECIALIST
International Financial Data Services
01.2021 - 02.2022
PERSONAL BANKING ASSOCIATE
TD Canada Trust
08.2020 - 12.2020
CUSTOMER SERVICE ASSOCIATE
TD Canada Trust
07.2019 - 07.2020
PHARMACIST CLERK
Costco Pharmacy
04.2016 - 06.2019
Bachelor of Commerce -
Ryerson University
Diploma - Business Management
Canadian Business College
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