Vivian Castro
Glendale
Summary
Dynamic professional with a proven track record at Glendale Career College, excelling in customer relations and administrative support. Demonstrated strong organizational skills and effective communication, enhancing service delivery. Adept at managing multi-line phone systems and maintaining accurate records, contributing to a seamless operational flow. Committed to fostering positive client experiences.
Overview
7
7
years of professional experience
Work History
Receptionist
Glendale Career College
Glendale, CA
03.2023 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Managed multi-line phone system to efficiently direct calls to appropriate staff members.
- Maintained accurate records of student inquiries and appointments in college database systems.
- Provided administrative support by preparing documents for meetings and events.
- Coordinated communication between departments to enhance service delivery and response times.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Associate
Panera Bread
Glendale
01.2019 - 06.2023
- Assisted in daily operations, ensuring efficient customer service and food preparation.
- Maintained cleanliness and organization of workstations to uphold health standards.
- Supported team members during peak hours, enhancing overall workflow efficiency.
- Adapted quickly to menu changes and new procedures, improving service delivery.
- Executed cash handling procedures accurately during transactions with customers.
- Collaborated with staff to manage inventory levels, reducing waste effectively.
- Participated in training sessions for new employees, fostering a collaborative environment.
Education
High School Diploma - Business Administration
Glendale Community College
Glendale, CASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Greeting and seating clients
- Administrative support
- Mail handling
- Professional demeanor
- Typing speed
Timeline
Receptionist
Glendale Career College
03.2023 - Current
Associate
Panera Bread
01.2019 - 06.2023
High School Diploma - Business Administration
Glendale Community College