Vivian Castellanos
Panorama City
Summary
Dynamic and results-driven professional with extensive experience in customer relations and team guidance at Sharkys Mexican Restaurant. Proven ability to enhance operational efficiency and drive sales through effective task delegation and financial transaction management. Committed to fostering positive service environments and building strong relationships with customers and team members.
Overview
11
11
years of professional experience
Work History
Cashier Team Lead
Sharkys mexican restaurant
Studio City
05.2014 - 06.2019
- Conducted weekly meetings to strategize promotions and initiatives.
- Executed daily opening and closing procedures for register area.
Sales Associate
Portos Bakery
Burbank
03.2016 - 07.2016
- Greeted customers and provided exceptional customer service.
- Built and maintained relationships with peers and upper management to drive team success.
- Described merchandise and explained use, operation and care.
Shift Manager/Key Holder
Sharkys Wood fire grill
Toluca Lake
01.2014 - 10.2015
- Enhanced team efficiency by delegating tasks effectively during shifts.
- Maintained strict adherence to opening and closing procedures on daily basis.
- Swiftly resolved customer complaints while cultivating a positive service atmosphere.
- Oversaw bank deposits and security protocols to ensure safe store operations.
Shift Supervisor
SUBWAY®Restaurants
Los Angeles
03.2008 - 10.2010
- Monitored staff performance to ensure quality standards were met.
- Developed strategies for improving operational efficiency and customer service levels.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Conducted weekly inventory of supplies, equipment, and food items.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Education
Los Angeles County Office Of Education
Los Angeles, CA01-2022
Skills
- Financial transactions
- Customer relations
- Team guidance
- Sales planning
- Inventory oversight
- Relationship building
- Security protocols
- Task delegation
- Store opening and closing
- Customer engagement
Affiliations
- Currently enrolledin WLAC as a part time student going for my AA in Liberal Arts major in Health science profession. During my free i time enjoy home schooling my kids and doing outside sports activities.
Accomplishments
I.M
Languages
English
Professional
Spanish
Professional
Timeline
Sales Associate
Portos Bakery
03.2016 - 07.2016
Cashier Team Lead
Sharkys mexican restaurant
05.2014 - 06.2019
Shift Manager/Key Holder
Sharkys Wood fire grill
01.2014 - 10.2015
Shift Supervisor
SUBWAY®Restaurants
03.2008 - 10.2010
Los Angeles County Office Of Education
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