Vivian Backstrom
Bonnyville,AB
Summary
Dynamic Owner/General Manager with a proven track record at Starz Nightclub, excelling in operations management and customer relations. Achieved significant cost reductions through strategic negotiations and fostered a culture of collaboration, enhancing employee engagement. Expert in business planning and staff management, driving repeat business and exceptional service in a competitive environment. Live Music Venue
Overview
7
7
years of professional experience
Work History
Owner/ General Manager
Starz Nightclub
05.2002 - 06.2006
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members. Until 2004, after that it was operated by Managers under a profit sharing sale agreement
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business. Including entertainment contract as this was a live venue hosting A list bands and comedians.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Owner/ General Manager
Bert Roosters/ Scores Sports Bar
05.2002 - 12.2005
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business. This included operating the restaurant/sportsbar & nightclub. Including entertainment contracts as this was a live venue hosting A list bands and comedians.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Owner/General Manager
Legends Western Bar
03.1999 - 04.2002
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation. By 2002 I was able to buy my own commercial building with a night club on the 2nd level and 4 rental units for other businesses leased out on main level.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business. Including entertainment contract as this was a live venue hosting A list bands and comedians.
Education
GED -
Alberta Education
AlbertaSkills
- Customer relations
- Operations management
- Business planning
- Staff management
- Business launch
- Business marketing
- Negotiation
- Problem resolution, I am an accomplished problem solver, as I think out of the box
Accomplishments
Business Sponsorships:
Founding Father of Cold Lake Ice Junior B Hockey Team
Sponsor of Cold Lake Mens Baseball team
Sponsor of Cold lake Mens Rugby Team
Sponsor of a Provincial Junior Women's Boxing Competitor
Sponsor of the Clayton Bellamy Band
Business Fundraisers & Volunteer:
Dr. Margaret Savage Women's Shelter, Cold lake, AB
Thorpe Centre, Lloydminster
Alberta Breast Cancer Society
Santa's Anonymous
Business accomplishment:
My employee turnover was very small for my operations, I had a customer service plan they were taught and delivered on and virtually no employee turnover unless my employees were moving. This is a big accomplishment in the Bar/ Restaurant/Live Venue operations. Most of my employees were military personal and farm kids. They are great employees.
Languages
English
Timeline
Owner/ General Manager
Starz Nightclub
05.2002 - 06.2006
Owner/ General Manager
Bert Roosters/ Scores Sports Bar
05.2002 - 12.2005
Owner/General Manager
Legends Western Bar
03.1999 - 04.2002
GED -
Alberta Education
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