Vivian Agwulonu

➢ Increased deposit base to 222% achievement of set target.

➢ Consistent top performer in SME business.

➢ Increased the overall portfolio in less than 4 months by converting dormant and inactive relationships.

➢ Growing Risk asset portfolio through loan creation and recoveries.

➢ Growing liability for the bank through deposit mobilization in other to meet preset financial targets.

➢ Conversion of inactive and dormant relationships.

➢ Preparing monthly performance report for senior management.

➢ Ensure customer satisfaction in line with SLAs and SOPs.

➢ Updating customers with information concerning CBN policies and effects on businesses.

➢ Financial analysis as per bank policies and procedures.

➢ Converting leads into customers.

➢ Cross selling bank products to customers.

➢ Creating customers on internet and mobile banking platforms.

➢ Identified new business opportunities through existing relationships by upselling and cross selling.

➢ Established and maintained long term relationships with customers.

➢ Managed and enhanced existing portfolio & solicit acceptable new relationships to meet pre-set financial and non-financial objectives.

➢ Developed and maintain strong relations with existing clients at key levels to optimize utilization of approved facilities.

➢ Maintained excellent relationships with existing customers.

➢ Generated liability for the bank.

➢ Prepared and rendered reports as at when due.

➢ Educated customers on the MSME development funds as advised by the federal government through the intervention funds.

➢ Managing the process of agent selection,recruitment,training and monitoring to ensure optimimum performance.

➢ Operationalizing strategies and plans for the development and management of agent network.

➢ Coordinating and reviewing agent’s performance, materials and documentations.

➢ Implementing strategies for ensuring that the agent network within the badagry, agbara,lusada and atan axis remains loyal to the brand and offers the the best service possible to the customers.

➢ Develop and assist in executing product promotion,campaigns,road shows and market storms for agents.

➢ Monitoring and rendering periodic reports and recommendations on agent’s performance.

➢ Development and implementation of strategies that drive revenue, direct acquisition and growth of target network base.

➢ Liased regularly with the Ebank team to ensure prompt payment of agents’ commission and facilitate resolution process of disputed transactions to enable us retain agents’ confidence.

➢ Engaged in negotiation with the technology team to fine-tune transaction processes with the aim of eliminating glitches.