VIVEKSINGH RAGHAV
North York,ON
Summary
History of coordinating and enhancing client operations by Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Overview
4
4
years of professional experience
Work History
Client Service Specialist
Questrade
Toronto, ON
07.2022 - Current
- Gained in-depth knowledge about Questrade’s product offering and back-office operations to help the variety of investment needs of the clients
- Helping other agents while working on an elite group called ‘I Need Help (INH)’ with Questrade’s management
- Gained quality and productivity awards consistently while helping clients with their account relate queries, got the Q2 award for having more than 90% quality for the entire quarter
- Escalated high priority requests to different departments such as treasury, client ops, risk, etc. with a high sense of time urgency to make sure that client experience is top-notch
- Analyzed various equity and derivatives trades using multiple internal software as well as gained proficiency in Salesforce, Broadridge, Advanced Excel.
- Addressed complex inquiries like (margin balances and options) in a plain and simple format to clients to help them in their investing journey
Order Processing Specialist
Pizza Nova
Toronto, ON
03.2021 - 06.2022
- Verified accuracy of information and executed clarification of orders.
- Processed and documented transactions in company database.
- Answered customers' questions about products, prices and availability.
- Communicated with customers to assist with order placement and offer updates on status and shipping.
- Provided order tracking information and resolved issues when needed.
- Liaised between customers and executives across more than 140 stores across Ontario, Canada.
Digital Marketing Assistant
Pride Advertising
Ahmedabad , Gujarat
05.2019 - 06.2020
- Conducted market research and surveys using Keywords for social media marketing campaigns; lead local SMM campaigns to boost sales by 30% - 35% over a period of 1 month.
- • Strategized, developed, and managed paid digital marketing across AdWords, Instagram, Facebook, LinkedIn, YouTube.
- • Designed and developed WordPress website; worked with the clients for defining marketing goals through the website.
- • Developed email campaigns using MailChimp based on customer interactions with the platform.
- • Augmented user traffic on website by 25-30% by employing SEO techniques (using Yoast).
Education
PGDM - Marketing Management
Centennial College of Applied Arts And Technology
Scarborough, ONPGDM - Project Management
George Brown
Toronto, ONB.E - Mechanical Engineering
Ganpat University
Mehsana Skills
- Portfolio Maintenance
- Reporting Requirements
- Paperwork Processing
- Conversational Skills in English
- Client Support
- Customer Support
- Sales Documentation
- Sales Strategies
- Project Management
- Project Planning
- Marketing and Advertising
Timeline
Client Service Specialist
Questrade
07.2022 - Current
Order Processing Specialist
Pizza Nova
03.2021 - 06.2022
Digital Marketing Assistant
Pride Advertising
05.2019 - 06.2020
PGDM - Marketing Management
Centennial College of Applied Arts And Technology
PGDM - Project Management
George Brown
B.E - Mechanical Engineering
Ganpat University
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