Vivek Sharma
Stouffville,ON
Summary
Driven professional with a proven track record in customer service and management, honed at MIN-A-MART Convenience and other notable companies. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional work ethic, integrity, and customer assistance skills. Achieved significant improvements in service delivery and operational efficiency, embodying patience and empathy in every customer interaction.
Overview
24
24
years of professional experience
Work History
Cashier
Esso Gas Station
01.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assistant Manager
Canadian Tyre - Gas Bar
01.2007 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Manager
MIN-A-MART Convenience
01.2000 - 03.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Science
GURUNAGAR DEV UNIVERSITY
AMRISTAR,PUNJAB01.1991
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- I have G liceience
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Urdu
Limited Working
Timeline
Cashier
Esso Gas Station
01.2021 - Current
Assistant Manager
Canadian Tyre - Gas Bar
01.2007 - 10.2023
Manager
MIN-A-MART Convenience
01.2000 - 03.2005
Bachelor of Science - Science
GURUNAGAR DEV UNIVERSITY
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