Viveksha Barbe
Mississauga,Canada
Summary
Recognized for adaptability. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Also favor positive company culture.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service & Warranty Administrator
Electrolux Group
07.2023 - 09.2024
- Processed and tracked warranty claims in English and French, ensuring accurate CRM documentation.
- Supported service operations through clerical tasks and interdepartmental coordination.
- Delivered prompt, courteous service in line with brand and compliance standards.
Bilingual Customer Service Representative
Electrolux Group
05.2019 - 11.2023
- Managed over 50+ daily bilingual customer interactions across phone and email channels.
- Mentored new hires and collaborated with QA teams to improve customer resolution strategies.
- Used SAP CRM to track cases, escalate unresolved issues, and update service records.
- Played a key role in de-escalating conflict and responding to legal complaints.
Telephone Interviewer (COVID-19 Contact Tracing)
Statistics Canada
02.2021 - 05.2021
- Conducted bilingual interviews for individuals in the Capitale-Nationale region.
- Accurately entered confidential data using Akinox and VCC Rogers systems.
- Adhered to strict confidentiality rules under the Statistics Act while communicating public health protocols.
Cabin Crew
Emirates
04.2016 - 04.2019
- Delivered exceptional service to over 500 passengers per flight, adhering to strict protocols.
- Trained in conflict management, CPR, medical assistance, and aviation safety compliance.
- Promoted teamwork and communication in a highly diverse, international environment.
Education
Advanced Diploma - Aviation Safety
Seneca Polytechnic
08-2025
Diploma - Aviation Operations
Seneca Polytechnic
01.2021
Diploma - IATA/UFTAA Foundation in Travel & Tourism
Flymates Limited
01.2014
Skills
- Bilingual Communication (English & French)
- Administrative Support & Records Management
- Client Service & Complaint Resolution
- CRM Systems (SAP, VCC Rogers, Akinox)
- Confidential Data Handling (Statistics Act compliant)
- Multicultural Team Collaboration
- Time Management & Prioritization
- Aviation
- Customer service
- Microsoft office
- Warranty claims processing
- Decision-making
LNGG
Bilingual – English & French (Fluent)
Native or Bilingual
Hindi
Elementary
Certification
- Radio Operator License
- CPR, First Aid, AED (Emirates Training)
Timeline
Service & Warranty Administrator
Electrolux Group
07.2023 - 09.2024
Telephone Interviewer (COVID-19 Contact Tracing)
Statistics Canada
02.2021 - 05.2021
Bilingual Customer Service Representative
Electrolux Group
05.2019 - 11.2023
Cabin Crew
Emirates
04.2016 - 04.2019
Diploma - Aviation Operations
Seneca Polytechnic
Diploma - IATA/UFTAA Foundation in Travel & Tourism
Flymates Limited
Advanced Diploma - Aviation Safety
Seneca Polytechnic
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