Hi, I’m
Vivek Vijayan
Mississauga,Ontario
Summary
With 7 years of experience in IT and Services, including DevOps, maintaining a 99.9% SLA adherence rate in support incident management, improving process efficiency by 20%. Recognized as an SME in Retail Domain, leading teams to deliver projects within SLA and identify process inefficiencies. Skilled in developing Workaround / Monitoring Scripts, providing knowledge transition and effective communication with stakeholders. As a Senior Software Engineer, delivering customized solutions within tight deadlines, applying agile strategies for project success.
Overview
8
years of professional experience
Work History
Ford Motor Private Limited
Senior Software Engineer
11.2020 - 08.2023
Job overview
- Achieved 99.9% uptime for global plant operations by implementing effective deployment strategies, reducing downtime by 20%.
- Identified and resolved root causes of recurring problems, leading to a 15% reduction in support tickets and a 10% increase in system stability.
- Improved application troubleshooting efficiency by 25% through enhancements using Splunk and Dynatrace.
- Increased monthly and weekly report accuracy by 95% through meticulous tracking and analysis, providing management with reliable data for decision-making.
- Led the development of scalable applications, resulting in a 30% reduction in project delivery time and improved user satisfaction scores by 15%.
Ramco Systems
Application Support Analyst / Tech Lead
01.2020 - 11.2020
Job overview
- Successfully led Specification, Design, Development, and Release of two major products, resulting in 20% increase in market share for Ramco Marshal product range.
- Reduced recurring problems by 15% through root cause analysis and collaboration with development team to implement effective fixes.
- Provided consultative assistance resulting in 10% increase in operational efficiency for technical staff and business unit clients.
- Maintained 100% on-time project delivery by effectively managing deadlines and adjusting workflows, ensuring client satisfaction.
- Achieved 99.9% uptime for critical applications by providing 24/7 support and implementing proactive maintenance tasks, minimizing impact on business operations.
Cognizant Technology Solution
Application Support Analyst / Tech Lead
12.2015 - 01.2020
Job overview
- Achieved 99.5% accuracy in Order Processing, Receiving, Order Filling, Shipping, and Invoicing modules, ensuring smooth operations and customer satisfaction.
- Resolved 100% of critical client-reported issues during daily, month-end, quarter-end, and year-end activities, minimizing business disruptions.
- Improved client satisfaction by 20% through effective communication and resolution of issues during business calls.
- Reduced new associate training time by 30% through comprehensive functional and technical training programs.
- Increased application performance by 25% through proactive analysis of bugs, root cause identification, and defect resolution, ensuring high-quality software delivery.
Education
Fleming CollegePeterborough, ON
High School Diploma
04.2024
Saranathan College of Engineering, Trichy, Anna UniversityTiruchirappalli
B.E(ICE)
01.2015
University Overview
- GPA: 6.9
Maxwell Matriculation Higher Secondary SchoolThanjavur
12th (Higher Secondary)
01.2011
University Overview
- Percentage: 87.3
- Board: Matriculation
Maxwell Matriculation Higher Secondary SchoolThanjavur
10th (High School)
01.2009
University Overview
- Percentage: 91.8
- Board: Matriculation
Skills
- IT Operations Management: Proficient in using Putty, Soap UI, Service Now, Jira, Splunk, and Dynatrace for effective IT operations management
- Operating Systems: Experienced in Unix, Linux, and Windows operating systems, ensuring seamless system operations and support
- Database Management: Skilled in SQL/PL SQL for efficient database management and querying
- Scripting: Proficient in Unix Shell Scripting for automation and task simplification
- Project Management: Experienced in project leadership, including planning, execution, and documentation, ensuring successful project delivery
- Problem-solving and Analysis: Possess problem-solving mindset and adept at technical analysis, enabling effective issue resolution and system optimization
Accomplishments
- Recognized in Ford Motor Private Limited for completing the transition from IPI (In-plant implementation) to support and providing hyper care without any major issue reported.
- Awarded Pillar of the month in Cognizant Technology Solutions for handling critical modules and identified Business critical defects, the ability of driving the co-workers, and improving the standard of work within the team.
- Have ensured an average of 98% Quality Deliverable in all the Projects handled till date. Completed the project in time, Identified Business Critical Defects, and received appreciation from the client for the same.
- Received multiple appreciation mails from clients for accomplishments and timely delivery of clean reports.
Timeline
Senior Software Engineer
Ford Motor Private Limited
11.2020 - 08.2023
Application Support Analyst / Tech Lead
Ramco Systems
01.2020 - 11.2020
Application Support Analyst / Tech Lead
Cognizant Technology Solution
12.2015 - 01.2020
Fleming College
High School Diploma
Saranathan College of Engineering, Trichy, Anna University
B.E(ICE)
Maxwell Matriculation Higher Secondary School
12th (Higher Secondary)
Maxwell Matriculation Higher Secondary School
10th (High School)
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