Dynamic and results-oriented Retail Manager with over 20 years of experience leading high-volume, multi-location operations across British Columbia. Recognized nationwide within 7-Eleven Canada for consistently turning around underperforming stores, breaking sales records, and developing high-performing teams. Celebrated by senior leadership for strategic vision, operational excellence, and unmatched ability to create customer-first environments that drive revenue and loyalty. Adept at handling high-pressure environments and complex operational challenges with precision and consistency.
Customer service management
Employee training
Store merchandising
Team development
Retail inventory management
Team building
Store operations
Shift scheduling
Operations management
Problem-solving
Staff management
Friendly and positive