Summary
Overview
Work History
Education
Skills
Languages
Skills
Certification
Languages
References
Timeline
Generic

Vivek Saini

Miramichi,NB

Summary

Dynamic Service Advisor with proven expertise in customer relations and advanced diagnostic technology at Towne Ford. Skilled in conflict resolution and report analysis, I consistently enhance customer satisfaction and streamline service operations. My proactive approach and strong teamwork abilities drive productivity and foster positive client experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Advisor

Towne ford and sales
Miramichi, NB
06.2024 - Current
  • Participated in ongoing training on automotive technology advancements.
  • Assisted in scheduling appointments for vehicle service work.
  • Inspected vehicles for repairs or maintenance, advising customers on necessary actions.
  • Resolved customer complaints efficiently and courteously to enhance satisfaction.
  • Demonstrated proficiency with advanced diagnostic equipment in shop operations.
  • Maintained accurate records of customer interactions and transactions.
  • Compiled reports on sales volumes, product performance, and customer satisfaction metrics.
  • Ensured prompt and accurate handling of all customer inquiries.

Security Officer

Blackbird security
Bathurst, New Brunswick
02.2023 - Current
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Maintained accurate logs of all security related activities.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Confirmed visitor identification prior to granting entry into the building.
  • Enforced access control measures in accordance with established procedures.
  • Checked for safety hazards and took corrective action when necessary.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.

Pita Pit (supervisor)

Pita pit
Bathurst, New Brunswick
02.2021 - 03.2024
  • Ensured compliance with company policies and communication objectives.
  • Established and enforced collaborative goals to enhance team productivity.
  • Conducted scheduled and surprise inspections to evaluate technician performance in the field.
  • Performed minor equipment repairs, notifying maintenance of major machinery failures.
  • Inspected incoming supplies for adherence to material specifications and quality standards.
  • Transformed work area by increasing production, reducing turnover, and eliminating waste.
  • Resolved customer complaints while adjusting policies to meet evolving needs.

Fastfuel Needs Gas Staion

Fastfuel
Bathurst, New Brunswick
12.2022 - 03.2024
  • Executed accurate record and bookkeeping at end of each shift.
  • Processed payments for purchases, gas, and other products, accepting cash and credit cards.
  • Managed inventory to ensure optimal product availability and timely restocking.
  • Facilitated customer transactions for gas and petroleum products efficiently.
  • Streamlined administrative processes to improve overall office productivity.
  • Coordinated scheduling, calendar management, and travel arrangements for executive staff.

Jazz Custruction Inc.

JazzCustruction Inc.
Bathurst, New Brunswick
03.2021 - 12.2023
  • Assisted tradesmen and machine operators during construction projects with a focus on safety.
  • Erected and dismantled scaffolding, ramps, and other structures efficiently.
  • Unloaded and transported materials at construction sites to ensure timely progress.
  • Utilized equipment to break old forms and structures as instructed.
  • Employed explosives for demolition of structures following safety protocols.
  • Prepared and applied construction materials to build structures or fill gaps.
  • Smooothed and leveled new concrete and other materials for optimal finish.
  • Maintained clean job sites by removing debris and discarded materials.

Double Chocolate Bakery (lead Hand)

Double chocolate bakery
Etobicoke, ON
01.2020 - 01.2021
  • Developed food and beverage pairings to enhance dining experiences.
  • Demonstrated strong communication skills to facilitate team collaboration.
  • Managed health and safety protocols to ensure workplace compliance.
  • Executed shifts longer than eight hours while maintaining high productivity.
  • Maintained cleanliness and aesthetic appeal of workplace environments.

Amazon Delivery Driver

Amazon
06.2019 - 12.2019
  • Delivered exceptional customer service to promote satisfaction and loyalty.
  • Notified customers of potential late deliveries, reducing support line calls by 99%.
  • Planned efficient delivery routes while adjusting strategies based on weather and traffic conditions.
  • Established strong relationships with customers through active listening and effective inquiry response skills.

Education

2 Year diploma - Diploma in Mechanical Engineering Technician

Canadore college
Scarborough, ON

Skills

  • Service estimates and records maintenance
  • Data entry and Microsoft Office expertise
  • Technological proficiency
  • Customer relations and service
  • System implementation and schedule management
  • Conflict resolution and mediation
  • Report creation and analysis
  • Promotional display setup
  • ID verification and security monitoring
  • Team collaboration

Languages

4,4,1,4

Skills

Certification

Use of Force First Aid and CPR WHMIS
BSOT Fire Safety Indigenous Awareness
Note taking and Report Writing Computer safety Awareness Customer Service
Active Shooter Situation Bomb Threats Diversity Awareness
Field Level Risk Assessments High Rise Tower Security Mental Health Awareness
Responding to Opioid Overdoses Threat Assessment Management Patrol Procedure
Workplace Violence and
Harassment

Human Right Training Customer Service Standards

Training

Fire Safety and High-Risk Building Slip Trip and fall Workplace Respect

Languages

English
Full Professional
French
Elementary
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual

References

References available upon request.

Timeline

Service Advisor

Towne ford and sales
06.2024 - Current

Security Officer

Blackbird security
02.2023 - Current

Fastfuel Needs Gas Staion

Fastfuel
12.2022 - 03.2024

Jazz Custruction Inc.

JazzCustruction Inc.
03.2021 - 12.2023

Pita Pit (supervisor)

Pita pit
02.2021 - 03.2024

Double Chocolate Bakery (lead Hand)

Double chocolate bakery
01.2020 - 01.2021

Amazon Delivery Driver

Amazon
06.2019 - 12.2019

2 Year diploma - Diploma in Mechanical Engineering Technician

Canadore college

Similar Profiles

CREATE PROFILE
Vivek Saini