Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vivek Saini

Vivek Saini

SURREY,British Columbia

Summary

Seeking a challenging career in a progressive organization where I can acquire current and relevant knowledge and develop effective skills to maximize individual and organizational productivity.

Overview

6
6
years of professional experience

Work History

Logistic Coordinator

Metro Supply Chain Inc.
09.2023 - Current
  • Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
  • Follow up on orders and notify the customer of any activity related to their merchandise
  • Correct inventory errors and communicate daily with the client and the operations team to address various issues
  • Provide proof of shipment to the customer if required
  • Prepare, classify, and distribute billing papers for delivery partners and ensure accurate billing by checking invoices generated by the system
  • Analyzed data to identify cost savings opportunities in the logistics process.
  • Maintain strong relationships with clients by responding to all their requests in a courteous and efficient manner
  • Maintain communication with carriers regarding pickup and delivery of loads
  • Prepare various reports for the management team
  • Control all documents associated with orders
  • Coordinate the implementation of a logistics plan to achieve delivery time and productivity objectives
  • Participate in the implementation of work procedures developed jointly with operations, transport, and customer service
  • Reviewed logistics performance with customers against targets, benchmarks and service agreements.
  • Responsible for on-time shipments as prioritized by customer ensuring daily workload is executed well
  • Monitor productivity levels of operations and communicate problems to supervisor
  • Train staff, when necessary, on procedures, policies, and special projects
  • Other duties as required.

Logistic Coordinator

Cargo Dynamics logistics
11.2022 - 09.2023
  • Receive and answer emergency and non-emergency calls
  • Proactively address problems and suggest solutions
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
  • Liaised with internal and external customers to drive timely delivery of goods and orders.
  • Handle cross border shipment and custom clearance
  • Provide reports to upper management
  • Collaborated with internal teams to coordinate shipments between multiple locations.
  • Negotiating rates with carriers and clients
  • Provide exceptional customer service to clients
  • Sourcing LTL and FTL carriers
  • Book pick up and delivery appointments
  • Approve vendor invoices for payments
  • Handle damage claim and delays.
  • Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
  • Organized and monitored the shipment of products in accordance with customer requirements.
  • Analyzed data to identify cost savings opportunities in the logistics process.
  • Created reports on freight costs, delivery timelines, invoices and other related information.

Operations Manager

Suraj carrying corporation
Ahmedabad, Gujrat
03.2020 - 09.2021
  • Handling heavy goods with specialised techniques
  • Managed employees in execution of daily tasks to maximise output
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • P&L analysis and inventory management
  • Review operational reports
  • Hired, trained and coached employees
  • Processing orders, receiving, checking deliveries
  • Liaising with clients
  • Scheduled & led monthly meetings for all employees
  • Payroll, labour forecast and employee scheduling
  • Provide feedback through ongoing training, coaching
  • Resolving delivery issues and maintaining Tat @ 97 percent performance ratio.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.

Store Manager

88 Mecmall pty ltd.( 7 eleven)
03.2019 - 03.2020
  • Created weekly work schedules for store personnel.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Managed visual standards in the store
  • P&L analysis and inventory management
  • Routine inspection of facilities to ensure company cleanliness and safety standards are met
  • Review shift reports and reconciliation
  • Review operational reports
  • Hired, trained and coached employees
  • Processing orders, receiving, checking deliveries
  • Liaising with regional manager and district manager
  • Developed relationships with suppliers to negotiate better prices.
  • Payroll, labour forecast and employee scheduling
  • Provide feedback through ongoing training, coaching
  • Modeled excellent customer service and handled customer complaints resolution
  • Managed controllable earnings while increasing gross profit by 7% or more for 1 year
  • Negotiated with vendors and suppliers.

Sales Consultant

Dodo services Pty ltd.
03.2019 - 06.2019
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Generated daily reports on sales activities for management review.
  • Resolved customer complaints and inquiries in a timely manner.
  • Introducing new telecom products to the customers
  • Completion of tasks within a specific timeframe while ensuring customer satisfaction
  • Maintained accurate records of all sales activities in the CRM system.
  • Ensured customer satisfaction by providing follow-up support after purchases.
  • Listened to customers to understand needs and refer to optimal services.

Assistant Store Manager

88 mecmall Pty Lty
Sydney, NSW
10.2018 - 03.2019
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Merchandising products
  • Maintaining stores visual standards
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Stocking and rotation using FIFO guidelines
  • Quality assurance and vendor liaison.
  • Monitored progress by establishing plans, budgets and measuring results.

Customer advisor

Telstra corporation ltd
09.2018 - 01.2019
  • Focusing in high customer service and meeting both individual and group sales targets
  • Possessed impeccable time management skills
  • Identifying processes that can be improved and updating in the Telstra work instructions
  • Delegations of tasks when required in a courteous manner
  • Knowledge and application of conflict resolution principles
  • Completion of tasks within a specific timeframe while ensuring customer satisfaction
  • Introducing new telecom products to the customers
  • Processing order in the system(Siebel)
  • After sales support
  • Documentation.

Sales and Support

Personal digital
Sydney, NSW
03.2018 - 07.2018
  • Processing website order into system(Magento)
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Achieved cost-savings by developing functional solutions to problems.
  • Managing inventory
  • Responding to emails and phone enquiries
  • Raising orders with suppliers
  • Listing product on e-commerce
  • After sales support
  • Weekly stocktake.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Post-Baccaleurate Diploma - Operations And Supply Chain Management

Kwantlen Polytechnic University
Surrey, BC
12-2023

Master of Science - Engineering Management

Central Queensland University
Sydney, Australia
11-2017

Bachelor of Science - Mechanical Engineering

Rajasthan Technical University
Jodhpur, India
06-2014

Skills

  • Purchase Orders
  • Computer-Based Inventory System
  • Problem-Solving
  • Reports Generation
  • Inventory Control
  • Supply Chain Operations
  • Transportation Management
  • Expense Management
  • Shipment Tracking
  • Items Inspection
  • Process Optimization
  • Demand Forecasting
  • Client Relations
  • Cost-Reduction Strategies
  • Performance Management
  • Shipment Coordination
  • Invoicing and Shipping Documentation
  • Route Optimization
  • Global Logistics
  • Customer Service
  • Operational Efficiency
  • Communication
  • Coaching and Mentoring
  • Transportation Planning
  • 3PL and LTL Knowledge
  • Fleet Management

Timeline

Logistic Coordinator

Metro Supply Chain Inc.
09.2023 - Current

Logistic Coordinator

Cargo Dynamics logistics
11.2022 - 09.2023

Operations Manager

Suraj carrying corporation
03.2020 - 09.2021

Store Manager

88 Mecmall pty ltd.( 7 eleven)
03.2019 - 03.2020

Sales Consultant

Dodo services Pty ltd.
03.2019 - 06.2019

Assistant Store Manager

88 mecmall Pty Lty
10.2018 - 03.2019

Customer advisor

Telstra corporation ltd
09.2018 - 01.2019

Sales and Support

Personal digital
03.2018 - 07.2018

Post-Baccaleurate Diploma - Operations And Supply Chain Management

Kwantlen Polytechnic University

Master of Science - Engineering Management

Central Queensland University

Bachelor of Science - Mechanical Engineering

Rajasthan Technical University

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Vivek Saini