Vivek Parthas
Vancouver,Canada
Summary
Results-driven IT Project and Service Management leader with 16+ years of experience delivering technology and system integration projects on time, within scope, and budget. Expertise in developing and designing projects, training delivery, process implementation, and consulting with multiple ITSM processes using the latest technology including AI.
Certified ITIL EXPERT, PRINCE2 Agile Practitioner, and ISO/IEC certified in 20001, 9001, 27001 (Info Sec), and 42001 (AI). Skilled in Six Sigma Green Belt and SIAM. Proficient in Service Now, COBIT, PMP, Scrum Master, and SDLC.
Led and implemented AI/ML projects and managed global teams applying Agile and waterfall methodologies. Manged Project Budget, Schedule, Communication, Resources, Risks, Vendors and Change.
Previous roles as IT Project Manager, IT Process Compliance Manager, Global Change Manager, Business Systems Analyst, Project Delivery Manager, and Process Consultant.
Experience in FinTech, Govt, Healthcare, Retail business, Gaming & Lotto and Telecom industries.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Compliance Manager (Part-time)
Avocette Technologies
Vancouver, British Columbia
09.2023 - Current
- ISO 42001 - Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
- Management Representative to conduct internal assessments and audits, create policies and principles, AI Control framework based on AI Technologies.
IT Project Manager
Tech Mahindra
Canada
09.2021 - 09.2023
- Managed and supervised the Implementation of UMT 360 (Run the Portfolio) project for 2.5 years as Project Manager.
- Analyzed and utilized data to generate valuable insights for project analysis.
- Managed a Computer Vision Project using Convolutional Neutral Network (CNN) and Transfer Learning.
IT Process Compliance Manager
Avocette Technologies
Canada
05.2019 - 09.2021
- Project: ISO 9000-1 and 20000-1 certification - Team size: 4 - Duration: 18 months - Role: Compliance Manager.
- Led a few mini-projects focused on developing a new language model for Text-to-speech using Python and Watson TTS.
Global Change Manager
Paysafe Technologies
Canada
10.2018 - 02.2019
- Developed a comprehensive framework for change management, which included delivering training, implementing CAB-based approval, and generating governance reports.
- Collaborated with cross-functional teams, external vendors, stakeholders, and senior management to determine project scope, objectives, and requirements.
Business Systems Analyst - Service Management
BC Pensions Corporation
Canada
12.2017 - 07.2018
- Manage daily stand-up scrum meetings to clear backlogs. Understand Epics. Collaborate with Product owners to groom stories. Collaborate with Product Owners to refine user stories and prioritize accounts for testing and UAT.UAT
- Major Incidents—Qualify triggers, understand business impact, update senior management, send business communication, triage conference voice bridge, drive for resolution, ticket update, and post-implementation review and RCA process.
Process Consultant (HCL Infosystem) & Project Delivery Manager (IBM)
Nityo InfoTech Service Limited
Singapore and Malaysia
08.2015 - 11.2017
- ITSM Process Consultation and Implementation: Incidents, Problems, Request Fulfillment, Knowledge, Change, Deployment, IT Business Continuity, Escalation, and Service Desk.
- Led a data center-based infrastructure project for Singapore government agency clients - Tech Refresh. Project Planning, GAP assessment, Approvals, Escalations, Testing, Deployment, and Hypercare Support.
Technology Consultant
Hewlett Packard Global Services
India
10.2010 - 07.2015
- Managed multiple SAP applications. First Point of Contact (FPOC) for all P1/P2 incidents - Handled 400+ SAP business-related escalations in a 24/7 support environment. Organize Voice Bridge, send business communication, drive resolution and incident report based on SLA.
- Created Business Impact Analysis documents for all application teams according to organizational standards. Prepared Business Continuity Plans (BCP) or Business Recovery Plans (BRP) based on the BIA document. Conducted Tabletop exercises.
IT Analyst
FlSmidth Private Limited
India
05.2008 - 10.2010
Senior Technical Support
HCL BPO Technologies & Sutherland Global Services
India
07.2006 - 05.2008
Education
Diploma in Canadian Immigration Consultant -
AOL Career College
CanadaMasters in Social Works -
Annamalai University
IndiaMasters in computer science -
University of Madras
IndiaBachelors in computer science -
University of Madras
IndiaSkills
- Project Management
- Strategic roadmap
- AI Governance Professional
- Vendor relationship
- KPI and policy definition
- Project Planning
- RACI Matrix and Documentation
- ITIL training and auditing
- Business relationship
- Escalation Trigger list
- Business case and budget
- AI & ITSM Best Practices
- Service Improvements
- ChatCPT & Google Bard
- ServiceNow Implementation
Certification
- Certified ITIL EXPERT
- PRINCE2 Agile Practitioner
- ISO/IEC Lead auditor - 9001, 20000-1, 27001 and 42001
- 9001
- 27001
- Six Sigma Green Belt
- SIAM
- Service Now
- HIPPA
- COBIT
- PMP
- Scrum Master
- SDLC
- AGIP
Accomplishments
- Successful Implementation of ISO 9001 and 20000-1 projects for a couple of organizations
- Certified Service and project management trainer – Delivered training across six countries. (India, Hong Kong, Malaysia, Singapore, Thailand, Canada). ITIL and PRINCE2 Trainer Accreditation from APMG / EXIN / PeopleCert / BCS
- Secured university rank in the computer science master's degree program.
Timeline
IT Compliance Manager (Part-time)
Avocette Technologies
09.2023 - Current
IT Project Manager
Tech Mahindra
09.2021 - 09.2023
IT Process Compliance Manager
Avocette Technologies
05.2019 - 09.2021
Global Change Manager
Paysafe Technologies
10.2018 - 02.2019
Business Systems Analyst - Service Management
BC Pensions Corporation
12.2017 - 07.2018
Process Consultant (HCL Infosystem) & Project Delivery Manager (IBM)
Nityo InfoTech Service Limited
08.2015 - 11.2017
Technology Consultant
Hewlett Packard Global Services
10.2010 - 07.2015
IT Analyst
FlSmidth Private Limited
05.2008 - 10.2010
Senior Technical Support
HCL BPO Technologies & Sutherland Global Services
07.2006 - 05.2008
Diploma in Canadian Immigration Consultant -
AOL Career College
Masters in Social Works -
Annamalai University
Masters in computer science -
University of Madras
Bachelors in computer science -
University of Madras
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