Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
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Vivek Parthas

Vivek Parthas

Vancouver,Canada

Summary

Results-driven IT Project and Service Management leader with 16+ years of experience delivering technology and system integration projects on time, within scope, and budget. Expertise in developing and designing projects, training delivery, process implementation, and consulting with multiple ITSM processes using the latest technology including AI.

Certified ITIL EXPERT, PRINCE2 Agile Practitioner, and ISO/IEC certified in 20001, 9001, 27001 (Info Sec), and 42001 (AI). Skilled in Six Sigma Green Belt and SIAM. Proficient in Service Now, COBIT, PMP, Scrum Master, and SDLC.

Led and implemented AI/ML projects and managed global teams applying Agile and waterfall methodologies. Manged Project Budget, Schedule, Communication, Resources, Risks, Vendors and Change.

Previous roles as IT Project Manager, IT Process Compliance Manager, Global Change Manager, Business Systems Analyst, Project Delivery Manager, and Process Consultant.

Experience in FinTech, Govt, Healthcare, Retail business, Gaming & Lotto and Telecom industries.

Overview

18
18
years of professional experience
1
1
Certification

Work History

IT Compliance Manager (Part-time)

Avocette Technologies
Vancouver, British Columbia
09.2023 - Current
  • ISO 42001 - Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.
  • Management Representative to conduct internal assessments and audits, create policies and principles, AI Control framework based on AI Technologies.

IT Project Manager

Tech Mahindra
Canada
09.2021 - 09.2023
  • Managed and supervised the Implementation of UMT 360 (Run the Portfolio) project for 2.5 years as Project Manager.
  • Analyzed and utilized data to generate valuable insights for project analysis.
  • Managed a Computer Vision Project using Convolutional Neutral Network (CNN) and Transfer Learning.

IT Process Compliance Manager

Avocette Technologies
Canada
05.2019 - 09.2021
  • Project: ISO 9000-1 and 20000-1 certification - Team size: 4 - Duration: 18 months - Role: Compliance Manager.
  • Led a few mini-projects focused on developing a new language model for Text-to-speech using Python and Watson TTS.

Global Change Manager

Paysafe Technologies
Canada
10.2018 - 02.2019
  • Developed a comprehensive framework for change management, which included delivering training, implementing CAB-based approval, and generating governance reports.
  • Collaborated with cross-functional teams, external vendors, stakeholders, and senior management to determine project scope, objectives, and requirements.

Business Systems Analyst - Service Management

BC Pensions Corporation
Canada
12.2017 - 07.2018
  • Manage daily stand-up scrum meetings to clear backlogs. Understand Epics. Collaborate with Product owners to groom stories. Collaborate with Product Owners to refine user stories and prioritize accounts for testing and UAT.UAT
  • Major Incidents—Qualify triggers, understand business impact, update senior management, send business communication, triage conference voice bridge, drive for resolution, ticket update, and post-implementation review and RCA process.

Process Consultant (HCL Infosystem) & Project Delivery Manager (IBM)

Nityo InfoTech Service Limited
Singapore and Malaysia
08.2015 - 11.2017
  • ITSM Process Consultation and Implementation: Incidents, Problems, Request Fulfillment, Knowledge, Change, Deployment, IT Business Continuity, Escalation, and Service Desk.
  • Led a data center-based infrastructure project for Singapore government agency clients - Tech Refresh. Project Planning, GAP assessment, Approvals, Escalations, Testing, Deployment, and Hypercare Support.

Technology Consultant

Hewlett Packard Global Services
India
10.2010 - 07.2015
  • Managed multiple SAP applications. First Point of Contact (FPOC) for all P1/P2 incidents - Handled 400+ SAP business-related escalations in a 24/7 support environment. Organize Voice Bridge, send business communication, drive resolution and incident report based on SLA.
  • Created Business Impact Analysis documents for all application teams according to organizational standards. Prepared Business Continuity Plans (BCP) or Business Recovery Plans (BRP) based on the BIA document. Conducted Tabletop exercises.

IT Analyst

FlSmidth Private Limited
India
05.2008 - 10.2010

Senior Technical Support

HCL BPO Technologies & Sutherland Global Services
India
07.2006 - 05.2008

Education

Diploma in Canadian Immigration Consultant -

AOL Career College
Canada

Masters in Social Works -

Annamalai University
India

Masters in computer science -

University of Madras
India

Bachelors in computer science -

University of Madras
India

Skills

  • Project Management
  • Strategic roadmap
  • AI Governance Professional
  • Vendor relationship
  • KPI and policy definition
  • Project Planning
  • RACI Matrix and Documentation
  • ITIL training and auditing
  • Business relationship
  • Escalation Trigger list
  • Business case and budget
  • AI & ITSM Best Practices
  • Service Improvements
  • ChatCPT & Google Bard
  • ServiceNow Implementation

Certification

  • Certified ITIL EXPERT
  • PRINCE2 Agile Practitioner
  • ISO/IEC Lead auditor - 9001, 20000-1, 27001 and 42001
  • 9001
  • 27001
  • Six Sigma Green Belt
  • SIAM
  • Service Now
  • HIPPA
  • COBIT
  • PMP
  • Scrum Master
  • SDLC
  • AGIP

Accomplishments

  • Successful Implementation of ISO 9001 and 20000-1 projects for a couple of organizations
  • Certified Service and project management trainer – Delivered training across six countries. (India, Hong Kong, Malaysia, Singapore, Thailand, Canada). ITIL and PRINCE2 Trainer Accreditation from APMG / EXIN / PeopleCert / BCS
  • Secured university rank in the computer science master's degree program.

Timeline

IT Compliance Manager (Part-time)

Avocette Technologies
09.2023 - Current

IT Project Manager

Tech Mahindra
09.2021 - 09.2023

IT Process Compliance Manager

Avocette Technologies
05.2019 - 09.2021

Global Change Manager

Paysafe Technologies
10.2018 - 02.2019

Business Systems Analyst - Service Management

BC Pensions Corporation
12.2017 - 07.2018

Process Consultant (HCL Infosystem) & Project Delivery Manager (IBM)

Nityo InfoTech Service Limited
08.2015 - 11.2017

Technology Consultant

Hewlett Packard Global Services
10.2010 - 07.2015

IT Analyst

FlSmidth Private Limited
05.2008 - 10.2010

Senior Technical Support

HCL BPO Technologies & Sutherland Global Services
07.2006 - 05.2008

Diploma in Canadian Immigration Consultant -

AOL Career College

Masters in Social Works -

Annamalai University

Masters in computer science -

University of Madras

Bachelors in computer science -

University of Madras
Vivek Parthas