Results-driven IT Project and Service Management leader with 16+ years of experience delivering technology and system integration projects on time, within scope, and budget. Expertise in developing and designing projects, training delivery, process implementation, and consulting with multiple ITSM processes using the latest technology including AI.
Certified ITIL EXPERT, PRINCE2 Agile Practitioner, and ISO/IEC certified in 20001, 9001, 27001 (Info Sec), and 42001 (AI). Skilled in Six Sigma Green Belt and SIAM. Proficient in Service Now, COBIT, PMP, Scrum Master, and SDLC.
Led and implemented AI/ML projects and managed global teams applying Agile and waterfall methodologies. Manged Project Budget, Schedule, Communication, Resources, Risks, Vendors and Change.
Previous roles as IT Project Manager, IT Process Compliance Manager, Global Change Manager, Business Systems Analyst, Project Delivery Manager, and Process Consultant.
Experience in FinTech, Govt, Healthcare, Retail business, Gaming & Lotto and Telecom industries.