Vivek Panchal
Scarborough,ON
Summary
Highly motivated student with a passion for learning and a drive to excel. Strong work ethic, quick learner, and a team player. Seeking opportunities to contribute skills, grow professionally, and make a positive impact. Eager to learn, driven, and dedicated to achieving goals in various settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Engineer
Webmyne Systems
07.2021 - 08.2023
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
- Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
- Streamlined support processes by creating detailed documentation and knowledge base articles for common issues.
Barista/Store Associate/Cashier
Koa Cafe
01.2020 - 07.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Cloud Computing Technologies -
George Brown College
Toronto, ON12.2024
Bachelor of Computer Application -
Sardar Patel University
Vallabh Vidyanagar, India06.2021
High School Diploma -
Don Bosco High School
Vadodara, India04.2018
Skills
- Application Installations
- User Support
- Debugging
- System Configuration
- Beverage Preparation
- Cash Handling
- Food Running
- Table Bussing
- Team Leadership
- Project Coordination
- Project Management
- Friendly and Outgoing
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Certification
Customer Service Foundations
Introduction to Psychology
Introduction to Artificial Intelligence
Hobbies
Playing Guitar
Sketching
Singing
Music Production
Timeline
Support Engineer
Webmyne Systems
07.2021 - 08.2023
Barista/Store Associate/Cashier
Koa Cafe
01.2020 - 07.2021
Cloud Computing Technologies -
George Brown College
Bachelor of Computer Application -
Sardar Patel University
High School Diploma -
Don Bosco High School
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