Vivek P

Project: General motors Hardware testing team and windows testing team – Testing team where General motors Build where continuously tested for different brands and Variants to ensure the build is defect free and Accurate comparing with updated sketch and spec documents and to ensure the Quality of GM products like cluster and infotainment system through screen rendering applications

· Followed standardized processes and protocols for the Flashing process in Hardware testing within the Energy team and Settings and Connection team.

· Utilized Teraterm and Qfil applications for conducting the Flashing process.

· Worked extensively on screens for GM brands such as GMC, Buick, Cadillac and Chevrolet.

· Conducted comprehensive QA testing, including daily smoke, sanity, and regression testing on various brands and product variants.

· Proficiently performed Windows testing under the IPC team, conducting daily regression tests on builds using screen rendering applications and the We Can tool.

· Proactively identified and raised defects during daily test case executions, ensuring thorough documentation using TestRail.

· Collaborated closely with development teams to detect, classify, and report bugs through the defect tracking system in Jira.

· Executed test cases in TestRail on a daily basis, maintaining meticulous records of test results and findings.

• Experienced in clearing the PAPS and PARS for drivers on the US customs and Border security
• Scheduled and dispatched workers, work crews, equipment and service vehicles to appropriate locations according to customer requests, specifications and needs, using GPS, radios and telephones
• Maintained load paperwork and price tickets, posted logbooks (including driver hours), and recorded mileage according to established guidelines
• Prepared and processed orders, and maintained all necessary supplies, ensured a smooth functioning
• Responsible for assisting technicians with daily routes, work order status and adjust service level needs to ensure productivity based on customer concerns
• Handled customer complaints and resolved product condition or delivery time issues
• Using Excel & LMS softwares in a regularly manner for Digital Dispatch for data-entry
• Keep track of vehicles over shipping routes, Yard by GPS tracking system and updated on the Data entry using appropriate plant and carrier softwares
• Coordinate and supervise workload distribution to ensure the timely return of all loads to the yard
• Managed drivers' hours of service and dispatched loads accordingly
• Provide effective communication between the customer and driver when truck issues arise with freight on board
• Provide real-time customer assistance and manage the smooth delivery of rerouted and changed delivery

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently
• Scored in top 10% of employees in successful resolution of issues
• Developed reputation as an efficient service provider with high levels of accuracy
• Described product to customers and accurately explained details and care of merchandise
• Answered product questions with up-to-date knowledge of online sales and store promotions
• Managed wide variety of customer service and administrative tasks to resolve customer issues
• Helped drive sales goals and achieve monthly quotas
• Asked open-ended questions to assess customer needs
• Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events
• Recommended alternative items if product was out of stock
• Resolved Invoice concerns and clarified detailed billing