Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vivek Kumar

North Bay,Canada

Summary

Highly professional and experienced manager skilled in leadership roles in fast-paced and dynamic environments. Strong emphasis on team collaboration, prioritizing flexibility to adapt to changing needs. Expertise in staff coordination, conflict resolution, and operational efficiency. Renowned for reliability and results-driven approach, known for fostering a positive work environment and consistently achieving organizational goals.

Overview

10
10
years of professional experience

Work History

Shift Manager & Department Head

McDonald's Canada
03.2023 - Current
  • Managed a team of over 100 employees, ensuring smooth operations, high customer satisfaction, and compliance with health and safety standards
  • Oversaw inventory management, cash handling, and daily workflow to maximize efficiency
  • Trained and mentored new employees, fostering an environment of growth and professionalism
  • Utilized CRM tools (Medallia) to track and analyze customer feedback, improving guest experience and service quality
  • Implemented quality control protocols to maintain company standards in food safety and service excellence
  • Achieved TFO (Total Food Cost Opportunity) of 0.50% multiple times, demonstrating financial acumen and efficiency in cost control
  • Developed and executed leadership development programs, successfully identifying and mentoring employees for leadership roles within the company

STEAM Educator & Private Tutor

Superprof & Private Tutor
04.2015 - Current
  • Provided educational support in math and science, enhancing students' analytical and problem-solving skills
  • Developed customized learning materials and methodologies to facilitate better understanding
  • Assisted students in research, data analysis, and academic writing

Guest Experience Leader

McDonald's Canada
08.2022 - 03.2023
  • Provided exceptional customer service, ensuring a positive guest experience
  • Handled customer inquiries and complaints with professionalism and efficiency
  • Assisted in training staff to improve customer interactions and operational efficiency


Sales Associate

Staples Canada
10.2021 - 11.2021
  • Assisted customers in identifying the right products and provided expert recommendations
  • Processed transactions efficiently using POS systems
  • Managed stock levels and replenished inventory as needed

Education

Ontario College Graduate Certificate - Environmental Management And Business Management

Canadore College
North Bay, ON

Master of Science - Geology

Indian Institute of Science Education And Research
Bhopal, India

Skills

  • Customer Service & Relationship Building
  • Team Leadership & Staff Training
  • Inventory & Stock Management
  • Operational Efficiency & Workflow Coordination
  • Problem-Solving & Conflict Resolution
  • CRM Software & Data Analysis (Medallia)
  • Scheduling & Logistics Management
  • Regulatory Compliance & Safety Standards
  • Strong Communication & Organizational Skills
  • Financial Oversight & Cost Control
  • Leadership Development & Talent Mentoring

Languages

English
Full Professional
Hindi
Native or Bilingual
French
Elementary

Timeline

Shift Manager & Department Head

McDonald's Canada
03.2023 - Current

Guest Experience Leader

McDonald's Canada
08.2022 - 03.2023

Sales Associate

Staples Canada
10.2021 - 11.2021

STEAM Educator & Private Tutor

Superprof & Private Tutor
04.2015 - Current

Ontario College Graduate Certificate - Environmental Management And Business Management

Canadore College

Master of Science - Geology

Indian Institute of Science Education And Research

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Vivek Kumar