Vivek Kumar
Brampton,ON
Summary
Dedicated and customer-focused professional with 3 years of experience as a Customer Service Representative and 1 year as a Finishing Supervisor in the printing industry. Adept at managing customer interactions, resolving inquiries, and ensuring operational efficiency. Currently pursuing a Bachelor's in Commerce (Finance) and an online Bachelor's in Computer Science, while actively preparing for the CFA exam. Equipped with a strong foundation in mechanical engineering and a passion for finance, eager to contribute to a Bank Teller role by delivering excellent customer service and precise financial transactions.
Overview
4
4
years of professional experience
Work History
Finishing Supervisor
Stickerbeat
05.2022 - 09.2023
- Identified process improvement areas and employee professional development needs through observations, interactions and production floor walk-throughs.
- Coordinated production operations by calculating material and labor needs to maximize resources.
- Supported department policies, procedures and standards to advocate for organization and maintain compliance.
- Supervised and supported employees by overseeing production, submitting work hours, processing time off requests and performing evaluations to maximize department productivity and efficiency.
Customer Service Representative
Omcan Manufacturing
01.2023 - 04.2023
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
Golumbia Printing
01.2020 - 04.2022
- Responded to customer requests for products, services, and company information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Created and maintained detailed database to develop promotional sales.
Education
Bachelor of Commerce - Finance
Humber College
Etobicoke, ON08.2028
Bachelor of Science - Computer Science
Birla Institute of Technology
INDIA08.2026
High School Diploma -
Canadore College
Brampton, ON08.2021
Skills
- Numeracy skills
- Attention to Detail
- Interactive communication skills
- Problem-solving skills
- Rapid data entry skills
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Omcan Manufacturing
01.2023 - 04.2023
Finishing Supervisor
Stickerbeat
05.2022 - 09.2023
Customer Service Representative
Golumbia Printing
01.2020 - 04.2022
Bachelor of Commerce - Finance
Humber College
Bachelor of Science - Computer Science
Birla Institute of Technology
High School Diploma -
Canadore College
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