Jinal Desai
Ottawa,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Receptionist
Smile Dental Care
Ahmedabad, Gujrat
03.2021 - 01.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Fashion Associate
Walmart
Ottawa, ON
05.2022 - 07.2022
- Leveraged trend knowledge and listened carefully to customers' needs to effectively target clothing and accessories recommendations.
- Engaged customers immediately to build connections and uncover specific needs.
- Resolved complaints and processed exchanges.
- Organized store by returning merchandise to proper areas and restocked displays.
Cashier
Circle K
Ottawa, Canada
08.2022 - 01.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
Manufacturing Production Technician
Sanmina
Ottawa
06.2023 - 01.2024
- Inspected finished products for defects or discrepancies before shipment.
- Monitored quality control of products throughout the manufacturing process.
- Repaired faulty parts or components using specialized tools and testing equipment.
- Reviewed customer feedback to make necessary adjustments to improve quality assurance measures.
Education
High School Diploma -
AG High School
Ahmedabad04.2017
Skills
- Basic Computer knowledge
- Google suite
- Time Management
- Issue Resolution
- Teamwork and Collaborations
- High level of integrity
- Customer service
Timeline
Manufacturing Production Technician
Sanmina
06.2023 - 01.2024
Cashier
Circle K
08.2022 - 01.2023
Fashion Associate
Walmart
05.2022 - 07.2022
Receptionist
Smile Dental Care
03.2021 - 01.2022
High School Diploma -
AG High School
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