VIVEK
Toronto,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Petro-Canada
01.2023 - 02.2024
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
ELECTRONICS TECHNICIAN
ADVANCED MICRODEVICES PVT. LTD.
10.2020 - 09.2022
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments
- Troubleshot hand-soldered connections to ensure quality and reliability in electronic assemblies
- Troubleshot and resolved equipment failures to reduce operational disruption
- Maintaining all files of circuits and records
- Diagnosed and repaired complex faults within target timeframes.
Education
Associate of Applied Science - ELECTRONICS ENGINEERING TECHNICIAN
SENECA COLLEGE
Toronto, ON08.2024
Diploma - ELECTRONICS MECHANIC
INDUSTRIAL TRAINING INSTITUTE
INDIA07.2019
Skills
- Client Relations
- Document Control
- Consultative Sales
- Product and service knowledge
- Retail store support
- Technical Documentation
- Installation
- Microsoft Office
- Mechanical Systems
- Electrical Design
Languages
English
Hindi
Punjabi
Availability
Available for full time or part time positions
Timeline
Customer Service Representative
Petro-Canada
01.2023 - 02.2024
ELECTRONICS TECHNICIAN
ADVANCED MICRODEVICES PVT. LTD.
10.2020 - 09.2022
Associate of Applied Science - ELECTRONICS ENGINEERING TECHNICIAN
SENECA COLLEGE
Diploma - ELECTRONICS MECHANIC
INDUSTRIAL TRAINING INSTITUTE
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