Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

VIVASWAN GANGOPADHYAY

Toronto

Summary

Sales Team Leader | Coaching and Development | Customer Success


Sales leader with 10+ years of experience across insurance, software, education, real estate, retail, and advertising. Proven track record of consistently exceeding sales goals while leading high-performing teams to success. Experienced in coaching and developing people, building customer-first strategies, and driving change through innovation and accountability. Known for integrity, respect, and fostering a culture of openness, care, and excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Specialist – Sales & Customer Service

Belairdirect
04.2024 - Current
  • Consistently delivered 120–200% of revenue and KPI targets, ranking among the top performers in the team and maintained a leading performance rating throughout my tenure.
  • Handpicked to train, coach, and mentor new hires through shadow sessions, workflow training, and roleplay exercises, significantly reducing onboarding ramp-up time and always received positive feedback from leadership.
  • Regularly led team huddles and meetings on sales strategies, underwriting changes, and contests; trusted by management to communicate key updates and motivate peers.
  • Conducted peer-to-peer feedback sessions with SMART goals, helping colleagues strengthen objection handling, call control, and closing techniques.
  • Participated in pilot script change initiatives, providing feedback that directly improved workflow efficiency and customer satisfaction.
  • Successfully managed escalations, retaining multi-policy clients by demonstrating accountability, respect, and customer-first problem solving.
  • Built a culture of team collaboration and knowledge sharing, leading strategy discussions that improved overall sales outcomes.

Account Executive | Direct Sales (SaaS)

Microsoft
05.2022 - 07.2023
  • Consistently achieved 110–120% of quarterly targets, maintaining $300K+ pipeline with average deal sizes of $70K–$100K.
  • Expanded 12 SMB accounts into enterprise-level partnerships (300+ users), driving long-term revenue growth.
  • Coached new account executives on presentation skills and pipeline management, contributing to stronger team performance.
  • Partnered with cross-functional teams to drive adoption of new sales processes and tools, supporting organizational change initiatives.
  • Built customer trust by delivering with integrity and transparency, strengthening Microsoft’s brand presence across 250+ accounts.

Account Manager – Team Leader

upGrad Education
11.2020 - 11.2021
  • Led a team of 5–7 sales professionals, consistently achieving team targets of 110%+ across multiple quarters.
  • Team ranked among the top-performing units regionally, with the lowest refund rate (4.3%)—a reflection of accountability and customer-driven excellence.
  • Designed and delivered training modules on Salesforce and LeadSquared CRM, equipping the team with the skills to manage leads effectively and close more deals.
  • Organized weekly pipeline reviews and strategy huddles, fostering openness, collaboration, and accountability across the team.
  • Championed respect and care for people by recognizing individual contributions, encouraging peer support, and building a motivating environment that drove continuous improvement.
  • Partnered with leadership to pilot new sales approaches, sharing feedback that influenced company-wide adoption.

Sales Professional → Team Manager

Byju’s
06.2019 - 09.2020
  • Began as an individual contributor, achieving top performer status by consistently exceeding 120% of individual sales targets and delivering 13M INR revenue in 16 months.
  • Delivered the highest customer intake (63 in one quarter) across the team, recognized for customer-driven excellence and outstanding presentation skills.
  • Promoted to Sales Team Manager, leading a group of 6–8 sales professionals.
  • Under my leadership, the team achieved average target attainment of 115%, ranking as one of the best-performing units regionally.
  • Mentored team members on lead prioritization, client presentations, and objection handling, raising overall conversion rates.
  • Facilitated daily team huddles, reinforcing accountability, celebrating wins, and encouraging open and honest communication.
  • Demonstrated integrity and respect by building trust with both customers and team members, ensuring long-term retention and a culture of fairness.
  • Contributed to team knowledge-sharing sessions that helped standardize best practices across the sales department.

Education

MBA - Marketing

Asia-Pacific Institute of Management
04.2015

Skills

  • People Leadership & Coaching
  • Customer-Driven Sales Strategy
  • Team Collaboration & Engagement
  • Goal Setting & Achievement
  • Change Management & Adaptability
  • CRM Software Expertise
  • Problem-Solving & Decision-Making
  • Communication and Active listening
  • Conflict Resolution & Stakeholder Management

Accomplishments

  • Named Top Performer and Rookie of the Year in my First year at Belair Direct.
  • Awarded best Sale person in my first year at Microsoft for Achieving 200% Annual Quota in 2022.
  • Awarded best manager (Retention Category at Upgrad Education) for having the lowest refund rate in the region

Certification

  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals

Timeline

Specialist – Sales & Customer Service

Belairdirect
04.2024 - Current

Account Executive | Direct Sales (SaaS)

Microsoft
05.2022 - 07.2023

Account Manager – Team Leader

upGrad Education
11.2020 - 11.2021

Sales Professional → Team Manager

Byju’s
06.2019 - 09.2020

MBA - Marketing

Asia-Pacific Institute of Management

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VIVASWAN GANGOPADHYAY