Elizabeth Millington
Whitby,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Banking Customer Service Representative
RBC Royal Bank
07.2008 - 03.2024
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
- Provided financial solutions tailored to individual client needs, promoting long-term financial stability for customers.
Group Sales Representative
Pizza Pizza Head Office
05.2005 - 07.2008
- Increased group sales revenue by developing and implementing targeted marketing strategies.
- Conducted regular performance reviews with clients, identifying areas for improvement and implementing necessary changes to enhance their experience.
- Efficiently managed multiple accounts, ensuring timely follow-ups and successful contract negotiations.
- Maintained a professional demeanor at all times while representing the company at trade shows, conferences, and other networking events.
- Developed comprehensive knowledge of company products and services, enabling persuasive presentations tailored to each client''s unique requirements.
- Generated new leads and established client base by conducting outbound calls and attending industry events.
Payroll/Human Resources/Customer Service Representative
Rem's Permanent & Temporary Employment Services.
09.2001 - 07.2008
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Resolved payroll discrepancies quickly and successfully.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Created new hire and termination documents for payroll.
Education
High School Diploma -
Woburn Collegiate Institute
Toronto, ONSkills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Computer Proficiency
Conflict Resolution
Money handling abilities
Complaint Handling
Customer satisfaction measurement
Languages
English
Full Professional
Referance
Available upon request.
Timeline
Banking Customer Service Representative
RBC Royal Bank
07.2008 - 03.2024
Group Sales Representative
Pizza Pizza Head Office
05.2005 - 07.2008
Payroll/Human Resources/Customer Service Representative
Rem's Permanent & Temporary Employment Services.
09.2001 - 07.2008
High School Diploma -
Woburn Collegiate Institute
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