Viv Obinna

Seasoned Customer Associate with 15+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

• 15+ years of experience in Customer Service.
• 10+ years of experience in providing support to community issues.
• Excellent communication and interpersonal skills with the ability to evaluate, troubleshoot, and follow-up on customer issues
• A detail-oriented customer escalation representative and administrative assistant with hands-on experience in office management and exceptional customer service for several fast-paced organizations
• Trained and certified in internal and external corporate communications and public relations.
• Proficient with the use of Microsoft Office suite, windows operating system and Zoom meeting management.
• A lifelong learner who can learn and adapt quickly. A highly competent, motivated and enthusiastic individual with experience of working as part of a team and on her own initiative.
• Well-organized and proactive in providing timely, efficient and accurate administrative support to office managers and work colleagues, possessing proficient customer relationship skills and maintaining confidentiality.

Professional Scrum Master